# My anki desktop app won't start **URL:** \ **Category:** Help\ **Created:** [August 28, 2021, 5:15pm UTC](https://forums.ankiweb.net/t/my-anki-desktop-app-wont-start/12733 "2021-08-28T17:15:25Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![liam](https://avatars.discourse-cdn.com/v4/letter/l/b9e5f3/32.png) [@liam](https://forums.ankiweb.net/u/liam)\ **Post date:** [August 28, 2021, 5:15pm UTC](https://forums.ankiweb.net/t/my-anki-desktop-app-wont-start/12733/1 "2021-08-28T17:15:25Z")
I have followed the instructions to restart my pc, it didnt help. The instructions said to open cmd and from cmd I got the following ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/9/911eff159471f2ddf17c4ad1d13141b3c676fc42.png) ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [August 29, 2021, 3:24am UTC](https://forums.ankiweb.net/t/my-anki-desktop-app-wont-start/12733/2 "2021-08-29T03:24:52Z")
Things you could try if [When problems occur - Frequently Asked Questions](https://faqs.ankiweb.net/when-problems-occur.html) doesn’t help: - renaming your Anki data folder to something else: [Managing Files - Anki Manual](https://docs.ankiweb.net/files.html#file-locations) - adjusting video settings: [Known Issues - Changes](https://changes.ankiweb.net/known-issues.html#hardware-acceleration-and-startup-issues-on-windowslinux) - [Running from Python - Frequently Asked Questions](https://faqs.ankiweb.net/running-from-python.html) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:53am UTC](https://forums.ankiweb.net/t/my-anki-desktop-app-wont-start/12733/3 "2023-05-01T04:53:26Z")
Closed on May 1, 2023, 4:53am UTC