# My anki crashed

**URL:** <https://forums.ankiweb.net/t/my-anki-crashed/52985>\
**Category:** Help\
**Created:** [December 10, 2024, 12:31pm UTC](https://forums.ankiweb.net/t/my-anki-crashed/52985 "2024-12-10T12:31:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![axailu](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@axailu](https://forums.ankiweb.net/u/axailu)\
**Post date:** [December 10, 2024, 12:31pm UTC](https://forums.ankiweb.net/t/my-anki-crashed/52985/1 "2024-12-10T12:31:36Z")

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'Anki 24.11 (87ccd24e) ’  
‘Python 3.9.18 Qt 6.6.2 PyQt 6.6.1’  
‘Platform: Windows-10-10.0.19045’

‘Traceback (most recent call last):’  
’ File “aqt.taskman”, line 144, in \_on\_closures\_pending’  
’ File “aqt.taskman”, line 88, in ’  
‘File “aqt.taskman”, line 108, in wrapped\_done’  
’ File “aqt.sync”, line 108, in on\_future\_done’  
‘File “anki.collection”, line 210, in \_load\_scheduler’  
’ File “anki.collection”, line 203, in sched\_ver’  
’ File “anki.config”, line 81, in get’  
’ File “anki.config”, line 62, in **getitem** ’  
’ File “anki.config”, line 43, in get\_immutable’  
’ File “anki.\_backend\_generated”, line 566, in get\_config\_json’  
’ File “anki.\_backend”, line 161, in \_run\_command’  
‘pyo3\_runtime.PanicException: called `Result::unwrap()` on an `Err` value: PoisonError{ … }’

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<div class="post-metadata">

**Author:** ![sorata](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/sorata/32/34115_2.png) [@sorata](https://forums.ankiweb.net/u/sorata)\
**Post date:** [December 10, 2024, 12:55pm UTC](https://forums.ankiweb.net/t/my-anki-crashed/52985/2 "2024-12-10T12:55:01Z")

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Can you go through the steps described in [Troubleshooting - Anki Manual](http://docs.ankiweb.net/troubleshooting.html)?

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [January 9, 2025, 12:55pm UTC](https://forums.ankiweb.net/t/my-anki-crashed/52985/3 "2025-01-09T12:55:45Z")

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