# Mobile and Desktop different new card count **URL:** \ **Category:** Help\ **Created:** [November 27, 2021, 7:20am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329 "2021-11-27T07:20:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![chino](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@chino](https://forums.ankiweb.net/u/chino)\ **Post date:** [November 27, 2021, 7:20am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/1 "2021-11-27T07:20:58Z")
My Desktop and mobile now show different counts for new cards. See here: Desktop ![anki1](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/3/3c736172f9cba026f0fad60308143d11ac5f3b0a.jpeg) Mobile ![anki2](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/d/d34b90bc634f496648f2bdf3c808c46d4fc78213.jpeg) I have seen the thread here [Daily counts are reset on sync - #15 by threaz](https://forums.ankiweb.net/t/daily-counts-are-reset-on-sync/3441/15) but it’s already a year old. I’ve disabled the legacy timezone handling on both mobile and Desktop, but nothing changed. I also logged into ankiweb and did one review there, to see if this would do change something, but no. Anki Desktop: 2.1.49 Anki Mobile: 2.0.82 I was running Anki Desktop on 2.1.42 for quite a while, since updating broke some of the plugins. I think (not 100% sure) that the error started once I updated Anki mobile to the latest version, but the Anki desktop was still at 2.1.42. However, I’m not 100% sure about that. Is there any way to fix this? It’s really annoying to have the sync broken like that. ---
**Author:** ![cqg](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cqg](https://forums.ankiweb.net/u/cqg)\ **Post date:** [November 27, 2021, 4:24pm UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/2 "2021-11-27T16:24:10Z")
Are you using the same scheduler in both devices? ---
**Author:** ![chino](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@chino](https://forums.ankiweb.net/u/chino)\ **Post date:** [November 27, 2021, 4:46pm UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/3 "2021-11-27T16:46:56Z")
Yes, I used the v2 on both, and for testing I switched both to v3 at the same time (but only after the issue occurred). That changed nothing ---
**Author:** ![cqg](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cqg](https://forums.ankiweb.net/u/cqg)\ **Post date:** [November 27, 2021, 4:53pm UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/4 "2021-11-27T16:53:13Z")
Maybe forcing a full sync can help. Anyway, is “Chinese” a subdeck? How is the situation with Ankiweb? ---
**Author:** ![Morc](https://avatars.discourse-cdn.com/v4/letter/m/71e660/32.png) [@Morc](https://forums.ankiweb.net/u/Morc)\ **Post date:** [November 27, 2021, 8:38pm UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/5 "2021-11-27T20:38:03Z")
Hi Chino, I just made my account to let you know I’m having the same issue, so you’re not alone ---
**Author:** ![chino](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@chino](https://forums.ankiweb.net/u/chino)\ **Post date:** [November 28, 2021, 6:42am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/6 "2021-11-28T06:42:22Z")
@cqg It’s not a subdeck, I don’t have any subdecks actually. Today, again all weird. I have 8 decks, but only “Chinese” is affected. Situation today of Chinese deck (including ankiweb this time) - Desktop: 50 reviews - Ankiweb: 50 reviews - Mobile: 63 reviews @Morc Thanks for letting me know, so it might be something outside of my setup ---
**Author:** ![chino](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@chino](https://forums.ankiweb.net/u/chino)\ **Post date:** [November 28, 2021, 6:43am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/7 "2021-11-28T06:43:34Z")
@cqg Forcing a full sync, you mean a one way sync overwrite? Which way should I go then, from desktop or from mobile? ---
**Author:** ![cqg](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@cqg](https://forums.ankiweb.net/u/cqg)\ **Post date:** [November 28, 2021, 7:38am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/8 "2021-11-28T07:38:47Z")
I would download your collection from Ankiweb to mobile, making previously a manual backup in mobile, just in case. ---
**Author:** ![chino](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@chino](https://forums.ankiweb.net/u/chino)\ **Post date:** [November 28, 2021, 3:40pm UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/9 "2021-11-28T15:40:40Z")
How can I do it on mobile though? In the desktop, I can easily force a sync and select pull from Ankiweb, done that. But on mobile (iOS), I go to settings, Syncing, Full Sync, and he warns me, but nothing happens then, and when I press sync, still nothing, just a normal sync. He doesn’t ask me if I want to pull or push. Is that version on mobile broken? ---
**Author:** ![chino](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@chino](https://forums.ankiweb.net/u/chino)\ **Post date:** [November 28, 2021, 3:45pm UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/10 "2021-11-28T15:45:15Z")
After reviewing 3 cards on Anki desktop and syncing, then syncing on Mobile, it finally appeared. I selected Sync from AnkiWeb and now it seems to be all in sync. This seems to be the solution then. Thank you @cqg for the help, appreciate it! ---
**Author:** ![chino](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@chino](https://forums.ankiweb.net/u/chino)\ **Post date:** [November 28, 2021, 4:18pm UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/11 "2021-11-28T16:18:48Z")
Ok, false alarm. It really is broken still. It showed the proper numbers (43 on desktop, web and mobile), but after finishing all 43 reviews on the Desktop and syncing, now mobile still shows 13 reviews. I have no idea what I can do. This is even after the forced sync from Ankiweb ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [November 29, 2021, 12:47am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/12 "2021-11-29T00:47:27Z")
If you sync with AnkiWeb, could you let me know the email you sync with in a private message so I can try to reproduce the problem? If you’re using the v2 scheduler, can you reproduce it when switching to v3? [The 2021 scheduler - Frequently Asked Questions](https://faqs.ankiweb.net/the-2021-scheduler.html) ---
**Author:** ![Morc](https://avatars.discourse-cdn.com/v4/letter/m/71e660/32.png) [@Morc](https://forums.ankiweb.net/u/Morc)\ **Post date:** [November 29, 2021, 4:42am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/13 "2021-11-29T04:42:10Z")
Hi Dae, I’m having the same problem with v3 scheduler. I can send you my email in a pm if that helps. ---
**Author:** ![Morc](https://avatars.discourse-cdn.com/v4/letter/m/71e660/32.png) [@Morc](https://forums.ankiweb.net/u/Morc)\ **Post date:** [November 29, 2021, 4:47am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/14 "2021-11-29T04:47:08Z")
Can you send me a pm so I can reply? Can’t seem to find the private message button but I can see the inbox…Thanks ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [November 29, 2021, 5:04am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/15 "2021-11-29T05:04:50Z")
@chino Ok, assuming you’re already using v3, I suspect this boils down to a bug-fix to the v3 scheduler that has made it into a stable AnkiMobile release but hasn’t yet made it into a stable desktop release. New cards that have been reviewed that day now contribute to the daily review limit, which could result in a different number of remaining cards if new cards had been reviewed that day. @Morc I was able to grab your collection, but you appear to have high limits set, and I don’t see any difference in the counts across the platforms. Could you explain the issue you’re having in more detail? ---
**Author:** ![chino](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@chino](https://forums.ankiweb.net/u/chino)\ **Post date:** [November 29, 2021, 5:30am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/16 "2021-11-29T05:30:43Z")
@dae I think I’m too new here, can’t send private messages yet. Please write me so I can respond. Today, the count was on par all devices, and after finishing reviewing all on desktop, mobile also set to 0. ---
**Author:** ![Morc](https://avatars.discourse-cdn.com/v4/letter/m/71e660/32.png) [@Morc](https://forums.ankiweb.net/u/Morc)\ **Post date:** [November 29, 2021, 5:47am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/17 "2021-11-29T05:47:47Z")
Hi Dae, It was the same issue as chino - where I’d have the sibling cards (of cloze deletions) buried on desktop but not on mobile. Example: I have 20 new cards and 2 have siblings, meaning I should do 18 today and the 2 new siblings tomorrow. But on desktop it shows 0 tomorrow, but they appear on mobile. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [November 29, 2021, 6:38am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/18 "2021-11-29T06:38:33Z")
To confirm, are you saying the siblings are not being automatically unburied the next day on the computer, but are being unburied on AnkiMobile? Are you leaving Anki open overnight? ---
**Author:** ![Morc](https://avatars.discourse-cdn.com/v4/letter/m/71e660/32.png) [@Morc](https://forums.ankiweb.net/u/Morc)\ **Post date:** [November 29, 2021, 3:19pm UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/19 "2021-11-29T15:19:08Z")
Yes, that is correct. I am not leaving anki open overnight ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [December 1, 2021, 10:42am UTC](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329/20 "2021-12-01T10:42:34Z")
Ok, thanks for confirming. I will post back here once a new beta is available to test with - hopefully it should be ready in the next week. [Next page](https://forums.ankiweb.net/t/mobile-and-desktop-different-new-card-count/15329.md?page=2)