# Missing media files from ssd **URL:** \ **Category:** Help\ **Created:** [February 21, 2026, 12:54pm UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938 "2026-02-21T12:54:49Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![merbless](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@merbless](https://forums.ankiweb.net/u/merbless)\ **Post date:** [February 21, 2026, 12:54pm UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/1 "2026-02-21T12:54:49Z")
hello! I had an old laptop with all of my Anki decks, media and files. The laptop went kapoot, I download the old anki files from my ssd to my new laptop. Eveyrthing was going well, and I was able to get my decks working but the media was not playing, and will not even play on the anki web as well. I got the media files back but for some reason they are missing when i go to tools and check media, even though they are under the file name “collection.media.” Any help would be deeply appreciated. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [February 21, 2026, 11:28pm UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/2 "2026-02-21T23:28:55Z")
> [@merbless](#): > > even though they are under the file name “collection.media.” - Are those files in a _folder_ called `collection.media` – with no subfolders? - Is that folder in the right location? [Managing Files - Anki Manual](https://docs.ankiweb.net/files.html#user-data) ---
**Author:** ![merbless](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@merbless](https://forums.ankiweb.net/u/merbless)\ **Post date:** [February 22, 2026, 5:55am UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/3 "2026-02-22T05:55:23Z")
honestly this whole process is very confusing and I am lost. I have a file called “anki2” and there is a sub file called “collection.media” and inside the media folder there is a bunch of media. but when I had anki it said all of the files were missing. I am not the most pc literate person so yeah. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/e/2/e2acb0728241346c52d15574938ed2ed55152769.png) ---
**Author:** ![merbless](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@merbless](https://forums.ankiweb.net/u/merbless)\ **Post date:** [February 22, 2026, 6:12am UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/4 "2026-02-22T06:12:16Z")
here is another pic ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/b/7/b7632115518c10f54fe30722dbdffa5688fb2e39.png) ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [February 22, 2026, 6:58am UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/5 "2026-02-22T06:58:36Z")
> [@merbless](#): > > I have a file called “anki2” and there is a sub file called “collection.media” That’s not quite right. Rather than trying you make _your own_ `Anki2` folder, have you tried using the one that already exists instead? Wherever Anki is currently looking for your collection (see the link for the default location), there is already an `Anki2` folder – and inside that, there is a folder with the name of your Profile – and inside _that_, there is a `collection.media` folder. If you can’t find that, in Tools \> Check Media, click “View Files.” Move your media to that folder, then run Tools \> Check Media again. ---
**Author:** ![merbless](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@merbless](https://forums.ankiweb.net/u/merbless)\ **Post date:** [February 22, 2026, 12:39pm UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/6 "2026-02-22T12:39:07Z")
Ok ok ok. I am kinda lost so ill explain. I have the folder called “anki2” inside the folder is user1 and then collection.media, inside that folder is all of the media. The problem I am having is that the media is missing and when I check media it says “Missing files: ⁨22822⁩, Unused files: ⁨0⁩ The following files are referenced by cards, but were not found in the media folder:. When i go to view files it says the folder is empty. I will move the files and see what happens ---
**Author:** ![merbless](https://avatars.discourse-cdn.com/v4/letter/m/c5a1d2/32.png) [@merbless](https://forums.ankiweb.net/u/merbless)\ **Post date:** [February 22, 2026, 12:42pm UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/7 "2026-02-22T12:42:33Z")
i fixed it! thanks! ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [February 22, 2026, 4:16pm UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/8 "2026-02-22T16:16:23Z")
How did you fix it? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [March 24, 2026, 4:17pm UTC](https://forums.ankiweb.net/t/missing-media-files-from-ssd/68938/9 "2026-03-24T16:17:18Z")
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