# Missing images after syn

**URL:** <https://forums.ankiweb.net/t/missing-images-after-syn/17264>\
**Category:** Help\
**Created:** [February 2, 2022, 10:35am UTC](https://forums.ankiweb.net/t/missing-images-after-syn/17264 "2022-02-02T10:35:28Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Tkorunner](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@Tkorunner](https://forums.ankiweb.net/u/Tkorunner)\
**Post date:** [February 2, 2022, 10:35am UTC](https://forums.ankiweb.net/t/missing-images-after-syn/17264/1 "2022-02-02T10:35:28Z")

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I am new to Anki. I just create a deck in iPad, it works well when I test it. However, after I sync it into the cloud and open it with my computer, problem arise. All the images (text works fine) in the cards and audio files are missing.  
When I click on the broken image icon, a error msg saying that the file, with a very long unsual filename, is missed is displayed

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**Author:** ![garrettm30](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/garrettm30/32/1268_2.png) [@garrettm30](https://forums.ankiweb.net/u/garrettm30)\
**Post date:** [February 2, 2022, 11:28am UTC](https://forums.ankiweb.net/t/missing-images-after-syn/17264/2 "2022-02-02T11:28:44Z")

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This link may help you:

[https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html](https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html)

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**Author:** ![Tkorunner](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@Tkorunner](https://forums.ankiweb.net/u/Tkorunner)\
**Post date:** [February 2, 2022, 11:53am UTC](https://forums.ankiweb.net/t/missing-images-after-syn/17264/3 "2022-02-02T11:53:31Z")

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More than several hours now, and the file size is very small, still can’t see

 ![Screenshot_20220202_193756](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/8/8badc1967d1cd7f62ab41d84847969cd3396f9fe.jpeg)  
 ![Screenshot_20220202_193821](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/f/f31785886af3dd06dcaeed5bd6c55d2beedebd87.jpeg)  
The chinese words means fail downloading the image file

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**Author:** ![Tkorunner](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@Tkorunner](https://forums.ankiweb.net/u/Tkorunner)\
**Post date:** [February 2, 2022, 2:08pm UTC](https://forums.ankiweb.net/t/missing-images-after-syn/17264/4 "2022-02-02T14:08:16Z")

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Thanks, it works now.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 7:50am UTC](https://forums.ankiweb.net/t/missing-images-after-syn/17264/5 "2023-05-01T07:50:23Z")

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