# Media not appearing and fixes not working **URL:** \ **Category:** Help\ **Created:** [June 6, 2023, 1:09pm UTC](https://forums.ankiweb.net/t/media-not-appearing-and-fixes-not-working/30960 "2023-06-06T13:09:15Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Bobby](https://avatars.discourse-cdn.com/v4/letter/b/df788c/32.png) [@Bobby](https://forums.ankiweb.net/u/Bobby)\ **Post date:** [June 6, 2023, 1:09pm UTC](https://forums.ankiweb.net/t/media-not-appearing-and-fixes-not-working/30960/1 "2023-06-06T13:09:15Z")
I use an anki deck that is shared on my course and it is working for everyone else in my cohort. For myself, it is fine on my phone but on desktop it keeps coming up with a ‘broken image’ icon. I have tried re-syncing, uninstalling and reinstalling Anki (with updates), and even downloading the deck file again and importing back into my profile. However, none of this has worked and it is stopping me from being able to review certain cards. Looked in all the threads I can think of but can’t find a fix. (also tried clicking sync sound and images) ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/b/b91c76c594b35bfc45573b418021a5c98fafe1e2.png) ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [June 7, 2023, 6:40am UTC](https://forums.ankiweb.net/t/media-not-appearing-and-fixes-not-working/30960/2 "2023-06-07T06:40:08Z")
Does Tools\>Check Media report missing files? ---
**Author:** ![Bobby](https://avatars.discourse-cdn.com/v4/letter/b/df788c/32.png) [@Bobby](https://forums.ankiweb.net/u/Bobby)\ **Post date:** [June 7, 2023, 12:20pm UTC](https://forums.ankiweb.net/t/media-not-appearing-and-fixes-not-working/30960/3 "2023-06-07T12:20:00Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/f/f4a8076829ab6d8826177478d5e1178bde0870f8.png) Yes, it does. Which is why I thought redownloading the files and importing again would work but no luck ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [June 9, 2023, 12:12pm UTC](https://forums.ankiweb.net/t/media-not-appearing-and-fixes-not-working/30960/4 "2023-06-09T12:12:49Z")
If you’re importing a deck with media, and you already have those cards in your collection, the media won’t be imported. I recommend you make a backup, delete your cards, import, and then restore the backup. ---
**Author:** ![Bobby](https://avatars.discourse-cdn.com/v4/letter/b/df788c/32.png) [@Bobby](https://forums.ankiweb.net/u/Bobby)\ **Post date:** [June 9, 2023, 1:02pm UTC](https://forums.ankiweb.net/t/media-not-appearing-and-fixes-not-working/30960/5 "2023-06-09T13:02:42Z")
Please can I ask if the progress will be kept or not? I would really prefer not to have to start over ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [June 9, 2023, 1:04pm UTC](https://forums.ankiweb.net/t/media-not-appearing-and-fixes-not-working/30960/6 "2023-06-09T13:04:53Z")
That’s why you need to create a backup first. When you restore it, any imported media will remain, and your progress will be restored. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [July 9, 2023, 1:05pm UTC](https://forums.ankiweb.net/t/media-not-appearing-and-fixes-not-working/30960/7 "2023-07-09T13:05:45Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.