# Loss all cards due to inactivity

**URL:** <https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840>\
**Category:** Syncing & AnkiWeb\
**Created:** [May 22, 2026, 2:51pm UTC](https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840 "2026-05-22T14:51:09Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![Mimilll](https://avatars.discourse-cdn.com/v4/letter/m/eada6e/32.png) [@Mimilll](https://forums.ankiweb.net/u/Mimilll)\
**Post date:** [May 22, 2026, 2:51pm UTC](https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840/1 "2026-05-22T14:51:09Z")

</div>

Hello,

I lost all my cards because I didn’t use the account for some time. I got emails in March 2026 that all cards would be deleted, and I didn’t check them. I also change devices, so I don’t have any local backups for Anki. I need my cards now for studying. Is there anything I can do to restore those cards? I saw on the forum that someone can help me retrieve. I did use both the Anki web and app. It’s just my computer broke, and I didn’t save my Anki cards.

Thank you

---

<div class="post-metadata">

**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [May 22, 2026, 9:37pm UTC](https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840/2 "2026-05-22T21:37:16Z")

</div>

[I’m looking at the account linked to the email address you used to post here. If you’re actually asking about a different account, you’ll have to let me know.]

Generally when data is removed from an account, that includes the server-side backups. However there is one that was retained in your account – from October 2025. [Just like a local automatic backup, that does not include any media attached to your collection.] _ **If you want me to restore it to your AnkiWeb account, please confirm.** _

---

<div class="post-metadata">

**Author:** ![Mimilll](https://avatars.discourse-cdn.com/v4/letter/m/eada6e/32.png) [@Mimilll](https://forums.ankiweb.net/u/Mimilll)\
**Post date:** [May 22, 2026, 9:52pm UTC](https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840/3 "2026-05-22T21:52:20Z")

</div>

It’s the same account but different email. Let me know what email I can reach out to confirm my email address. I would like to restore my anki web account if it’s possible. Thanks a lot.

---

<div class="post-metadata">

**Author:** ![Mimilll](https://avatars.discourse-cdn.com/v4/letter/m/eada6e/32.png) [@Mimilll](https://forums.ankiweb.net/u/Mimilll)\
**Post date:** [May 22, 2026, 9:53pm UTC](https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840/4 "2026-05-22T21:53:14Z")

</div>

My account is the same email as the anki forum. I just changed my email address today for my anki web account.

---

<div class="post-metadata">

**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [May 23, 2026, 2:05am UTC](https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840/5 "2026-05-23T02:05:07Z")

</div>

If the email address is the same for both, then yes, as I said above, that’s the account I’m already looking at. You don’t need to do anything else to confirm your address, because you’ve already confirmed it to register in the Forum.

> [@Mimilll](#):
>
> I would like to restore my anki web account if it’s possible.

I’ve restored that backup version. On your next sync, you’ll need to select **download from AnkiWeb**.

---

<div class="post-metadata">

**Author:** ![Mimilll](https://avatars.discourse-cdn.com/v4/letter/m/eada6e/32.png) [@Mimilll](https://forums.ankiweb.net/u/Mimilll)\
**Post date:** [May 23, 2026, 2:22am UTC](https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840/6 "2026-05-23T02:22:31Z")

</div>

Thanks!

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [June 22, 2026, 2:23am UTC](https://forums.ankiweb.net/t/loss-all-cards-due-to-inactivity/69840/7 "2026-06-22T02:23:14Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.