# I've updated my anki (2.1.49) and can't use it anymore

**URL:** <https://forums.ankiweb.net/t/ive-updated-my-anki-2-1-49-and-cant-use-it-anymore/15612>\
**Category:** Help\
**Created:** [December 4, 2021, 11:23am UTC](https://forums.ankiweb.net/t/ive-updated-my-anki-2-1-49-and-cant-use-it-anymore/15612 "2021-12-04T11:23:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![laula](https://avatars.discourse-cdn.com/v4/letter/l/b782af/32.png) [@laula](https://forums.ankiweb.net/u/laula)\
**Post date:** [December 4, 2021, 11:23am UTC](https://forums.ankiweb.net/t/ive-updated-my-anki-2-1-49-and-cant-use-it-anymore/15612/1 "2021-12-04T11:23:00Z")

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Hi everyone,

I’ve updated anki earlier this week, and can’t access it anymore.  
When I try to open it up, all I get is this:  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/7/7544920a59575a72e67ede0f1dda35cfa17e4e78.png)

It never stops, never finishes downloading.

I’ve turned my computer off a few times, but to no end…

I have no idea how to access anki, so if anyone has had the same probleme before and has found a solution, I’d be grateful to hear it.

Thanks

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**Author:** ![Rumo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/rumo/32/1505_2.png) [@Rumo](https://forums.ankiweb.net/u/Rumo)\
**Post date:** [December 4, 2021, 12:10pm UTC](https://forums.ankiweb.net/t/ive-updated-my-anki-2-1-49-and-cant-use-it-anymore/15612/2 "2021-12-04T12:10:42Z")

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Maybe there is a connection problem. You can try syncing again later and start Anki while holding down Shift to skip the initial synchronisation for now.

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**Author:** ![laula](https://avatars.discourse-cdn.com/v4/letter/l/b782af/32.png) [@laula](https://forums.ankiweb.net/u/laula)\
**Post date:** [December 4, 2021, 2:51pm UTC](https://forums.ankiweb.net/t/ive-updated-my-anki-2-1-49-and-cant-use-it-anymore/15612/3 "2021-12-04T14:51:28Z")

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Thanks for the reply!  
I’ve tried it, but it changed nothing.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [December 5, 2021, 12:11am UTC](https://forums.ankiweb.net/t/ive-updated-my-anki-2-1-49-and-cant-use-it-anymore/15612/4 "2021-12-05T00:11:48Z")

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Please make sure you hold down shift immediately after double-clicking on Anki, and until Anki has fully loaded.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 4:41am UTC](https://forums.ankiweb.net/t/ive-updated-my-anki-2-1-49-and-cant-use-it-anymore/15612/5 "2023-05-01T04:41:04Z")

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