# Issue with importing new decks **URL:** \ **Category:** Help\ **Created:** [May 5, 2024, 2:38pm UTC](https://forums.ankiweb.net/t/issue-with-importing-new-decks/44420 "2024-05-05T14:38:24Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![aegrilme](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@aegrilme](https://forums.ankiweb.net/u/aegrilme)\ **Post date:** [May 5, 2024, 2:38pm UTC](https://forums.ankiweb.net/t/issue-with-importing-new-decks/44420/1 "2024-05-05T14:38:24Z")
Any time I try to import a new deck it comes up with this code Import failed. Debugging info: Traceback (most recent call last): File “aqt\importing.py”, line 404, in on\_done File “concurrent\futures\_base.py”, line 432, in result File “concurrent\futures\_base.py”, line 388, in \_\_get\_result File “concurrent\futures\thread.py”, line 57, in run File “lib\site-packages\anki\importing\apkg.py”, line 37, in run UnicodeDecodeError: ‘utf-8’ codec can’t decode byte 0xb5 in position 1: invalid start byte Any help would be greatly appreciated, as I have exams in a couple days and need to start revising… ---
**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\ **Post date:** [May 5, 2024, 3:13pm UTC](https://forums.ankiweb.net/t/issue-with-importing-new-decks/44420/2 "2024-05-05T15:13:07Z")
There seems to be an issue with the file to be imported, it needs to be UTF-8 formatted. [https://docs.ankiweb.net/importing/text-files.html](https://docs.ankiweb.net/importing/text-files.html) ---
**Author:** ![aegrilme](https://avatars.discourse-cdn.com/v4/letter/a/c6cbf5/32.png) [@aegrilme](https://forums.ankiweb.net/u/aegrilme)\ **Post date:** [May 5, 2024, 3:27pm UTC](https://forums.ankiweb.net/t/issue-with-importing-new-decks/44420/3 "2024-05-05T15:27:50Z")
I’m really sorry but I’m not very good with this kind of stuff, what would you reccomend me doing to fix this issue? ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [May 5, 2024, 4:10pm UTC](https://forums.ankiweb.net/t/issue-with-importing-new-decks/44420/4 "2024-05-05T16:10:31Z")
Ask the person who created the file to format it correctly. If you created it yourself, I’m sure you’re also capable of following the formatting directions on that page. But if you need clarification on part of it, ask. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [May 6, 2024, 12:40pm UTC](https://forums.ankiweb.net/t/issue-with-importing-new-decks/44420/5 "2024-05-06T12:40:38Z")
Please try the steps on [Troubleshooting - Anki Manual](https://docs.ankiweb.net/troubleshooting.html) ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [May 9, 2024, 12:27pm UTC](https://forums.ankiweb.net/t/issue-with-importing-new-decks/44420/6 "2024-05-09T12:27:00Z")
A post was split to a new topic: [Deck missing after importing](https://forums.ankiweb.net/t/deck-missing-after-importing/44584) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [June 8, 2024, 12:27pm UTC](https://forums.ankiweb.net/t/issue-with-importing-new-decks/44420/7 "2024-06-08T12:27:54Z")
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