Take another look at the question I asked. Every media file you add to your collection on your computer needs to sync from your computer to AnkiWeb before it will start showing there. And then it needs to sync from AnkiWeb to AnkiMobile before it will start showing there. Checking the media on both devices and comparing the results – and then syncing each device again and comparing again – is the best way to see if the files have synced successfully or if sync is still making progress.
But there’s no “media sync completed and no problems flagged” response in a media check. Make sure you’re running the built-in Tools > Check Media on desktop and ⚙️ Preferences > Check Media in AnkiMobile. For now, just focus on the totals at the top.
That file is present in your AnkiWeb account, named –
screenshot 2026-08-29 at 11.47.51 pm.png
But when I look at your collection, I see that file is used in 18 notes as
Screenshot%202026-08-29%20at%2011.47.51 PM.png
Look past the %20’s that are swapped in for spaces, because those are usually handled just fine. I think your problem is a case-sensitivity issue. See –
When you take a closer look at the Check Media results, look for this specific file and see if it’s listed as “Missing” with one name and “Unused” with the other name.