# Images not loading after syncing

**URL:** <https://forums.ankiweb.net/t/images-not-loading-after-syncing/31587>\
**Category:** Help\
**Created:** [June 27, 2023, 5:19am UTC](https://forums.ankiweb.net/t/images-not-loading-after-syncing/31587 "2023-06-27T05:19:28Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SBow7](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@SBow7](https://forums.ankiweb.net/u/SBow7)\
**Post date:** [June 27, 2023, 5:19am UTC](https://forums.ankiweb.net/t/images-not-loading-after-syncing/31587/1 "2023-06-27T05:19:28Z")

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So I just bought a new laptop- after syncing Anki, the deck I’ve been studying for a while will no longer load any of the images. The deck is Ortho528, which is pretty picture-heavy. I tried downloading the file directly, but it still won’t load any of the pictures.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [June 28, 2023, 12:21am UTC](https://forums.ankiweb.net/t/images-not-loading-after-syncing/31587/2 "2023-06-28T00:21:29Z")

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The account you’re writing from appears to have been created yesterday and has no record of deletions, so syncing is unlikely to be involved. If you’ve imported a shared deck, it may not have contained the images.

[https://faqs.ankiweb.net/a-shared-deck-is-not-showing-images-or-playing-audio.html](https://faqs.ankiweb.net/a-shared-deck-is-not-showing-images-or-playing-audio.html)

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**Author:** ![SBow7](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@SBow7](https://forums.ankiweb.net/u/SBow7)\
**Post date:** [June 28, 2023, 5:23pm UTC](https://forums.ankiweb.net/t/images-not-loading-after-syncing/31587/3 "2023-06-28T17:23:06Z")

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I started using the flashcards a little over a month ago, but I’m using it on my laptop and downloaded the program without making an account. I made an account the day that I tried to transfer it, and I successfully sync-ed the Ortho deck to my new laptop without having to download it manually. After syncing is when I ran into the issue.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [June 29, 2023, 10:29am UTC](https://forums.ankiweb.net/t/images-not-loading-after-syncing/31587/4 "2023-06-29T10:29:45Z")

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If you’re saying that media was working on an old device and is not working on a new device you synced to, you’ll need to make sure both devices are fully synced: [Media files may take time to sync - Frequently Asked Questions](https://faqs.ankiweb.net/media-files-may-take-time-to-sync.html)

If you’re saying the device you synced _from_ developed problems after syncing, I can’t think of any reason why that would happen I’m afraid.

You do appear to have media files in your AnkiWeb collection. What does Tools\>Check Media report? What happens when you review some of the cards on AnkiWeb?

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [July 29, 2023, 10:29am UTC](https://forums.ankiweb.net/t/images-not-loading-after-syncing/31587/5 "2023-07-29T10:29:50Z")

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