# I'm having trouble in synchronizing

**URL:** <https://forums.ankiweb.net/t/im-having-trouble-in-synchronizing/15204>\
**Category:** Syncing & AnkiWeb\
**Created:** [November 23, 2021, 5:21am UTC](https://forums.ankiweb.net/t/im-having-trouble-in-synchronizing/15204 "2021-11-23T05:21:33Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tranminhthinh](https://avatars.discourse-cdn.com/v4/letter/t/ee59a6/32.png) [@tranminhthinh](https://forums.ankiweb.net/u/tranminhthinh)\
**Post date:** [November 23, 2021, 5:21am UTC](https://forums.ankiweb.net/t/im-having-trouble-in-synchronizing/15204/1 "2021-11-23T05:21:33Z")

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I’ve just synchronized data from Ankiweb to Ankidroid, but the sounds in Ankidroid aren’t working. How do I fix that?

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**Author:** ![Nici](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/nici/32/7145_2.png) [@Nici](https://forums.ankiweb.net/u/Nici)\
**Post date:** [November 23, 2021, 8:46am UTC](https://forums.ankiweb.net/t/im-having-trouble-in-synchronizing/15204/2 "2021-11-23T08:46:46Z")

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You might not be on the latest version, try updating both ankidroid and anki Desktop.

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You might have this option enabled, see [the ankidroid wiki](https://docs.ankidroid.org/manual.html#_ankidroid)

> **Fetch media on sync**  
> By default, AnkiDroid will sync sounds and images as well as your cards and review history. If you disable this option, sounds and images will not be downloaded from or uploaded to the sync server by AnkiDroid.

* * *

If this still doesnt fix your problem it might be an issue with your [card template](https://docs.ankiweb.net/templates/intro.html#card-templates).

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<div class="post-metadata">

**Author:** ![tranminhthinh](https://avatars.discourse-cdn.com/v4/letter/t/ee59a6/32.png) [@tranminhthinh](https://forums.ankiweb.net/u/tranminhthinh)\
**Post date:** [November 23, 2021, 11:25am UTC](https://forums.ankiweb.net/t/im-having-trouble-in-synchronizing/15204/4 "2021-11-23T11:25:23Z")

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Where can I find “Fetch media on sync”? I can’t find it

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<div class="post-metadata">

**Author:** ![Nici](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/nici/32/7145_2.png) [@Nici](https://forums.ankiweb.net/u/Nici)\
**Post date:** [November 23, 2021, 11:37am UTC](https://forums.ankiweb.net/t/im-having-trouble-in-synchronizing/15204/5 "2021-11-23T11:37:59Z")

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```auto
Top left menu bars --> Settings --> AnkiDroid --> Fetch media on sync

```

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 6:14am UTC](https://forums.ankiweb.net/t/im-having-trouble-in-synchronizing/15204/6 "2023-05-01T06:14:54Z")

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