# I updated my anki and when I opened the app this is what I saw. I'd really appreciate any help

**URL:** <https://forums.ankiweb.net/t/i-updated-my-anki-and-when-i-opened-the-app-this-is-what-i-saw-id-really-appreciate-any-help/34500>\
**Category:** Help\
**Created:** [September 18, 2023, 5:53pm UTC](https://forums.ankiweb.net/t/i-updated-my-anki-and-when-i-opened-the-app-this-is-what-i-saw-id-really-appreciate-any-help/34500 "2023-09-18T17:53:05Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![chidera](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@chidera](https://forums.ankiweb.net/u/chidera)\
**Post date:** [September 18, 2023, 5:53pm UTC](https://forums.ankiweb.net/t/i-updated-my-anki-and-when-i-opened-the-app-this-is-what-i-saw-id-really-appreciate-any-help/34500/1 "2023-09-18T17:53:05Z")

</div>

Error  
An error occurred. Please use Tools \> Check Database to see if that fixes the problem.  
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.  
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1  
Platform: Windows 10  
Flags: frz=True ao=False sv=2  
Add-ons, last update check: 2023-09-18 18:28:41

Caught exception:  
Traceback (most recent call last):  
File “aqt.main”, line 350, in onOpenProfile  
File “aqt.main”, line 450, in loadProfile  
File “aqt.main”, line 525, in setup\_sound  
File “aqt.sound”, line 867, in setup\_audio  
File “aqt.tts”, line 31, in   
File “asyncio”, line 43, in   
File “asyncio.windows\_events”, line 3, in   
ImportError: DLL load failed while importing \_overlapped: The specified module could not be found.

---

<div class="post-metadata">

**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [September 19, 2023, 8:51am UTC](https://forums.ankiweb.net/t/i-updated-my-anki-and-when-i-opened-the-app-this-is-what-i-saw-id-really-appreciate-any-help/34500/2 "2023-09-19T08:51:23Z")

</div>

Looks like it’s caused by missing files in your installation folder. Please try fully deleting the older version before re-installing.

---

<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [September 20, 2023, 3:55am UTC](https://forums.ankiweb.net/t/i-updated-my-anki-and-when-i-opened-the-app-this-is-what-i-saw-id-really-appreciate-any-help/34500/3 "2023-09-20T03:55:52Z")

</div>

Have you installed all the Windows updates from Microsoft? What edition is listed? [Which version of Windows operating system am I running? - Microsoft Support](https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808#WindowsVersion=Windows_10)

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [October 20, 2023, 3:56am UTC](https://forums.ankiweb.net/t/i-updated-my-anki-and-when-i-opened-the-app-this-is-what-i-saw-id-really-appreciate-any-help/34500/4 "2023-10-20T03:56:50Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.