# I keep getting this error - Updated **URL:** \ **Category:** Help\ **Created:** [January 6, 2023, 8:15pm UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068 "2023-01-06T20:15:29Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![WSU\_PA\_2024](https://avatars.discourse-cdn.com/v4/letter/w/f07891/32.png) [@WSU\_PA\_2024](https://forums.ankiweb.net/u/WSU_PA_2024)\ **Post date:** [January 6, 2023, 8:15pm UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068/1 "2023-01-06T20:15:29Z")
Never mind, I will try the new version of Anki. Error An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed. If the issue only occurs when add-ons are enabled, please use the Tools \> Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem. When you’ve discovered the add-on that is causing the problem, please report the issue on the add-on support site. Debug info: Anki 2.1.49 (dc80804a) Python 3.8.6 Qt 5.14.2 PyQt 5.14.2 Platform: Mac 10.16 Flags: frz=True ao=True sv=3 Add-ons, last update check: 2023-01-06 14:56:34 Caught exception: Traceback (most recent call last): File “aqt/webview.py”, line 41, in cmd File “aqt/webview.py”, line 142, in \_onCmd File “aqt/webview.py”, line 595, in \_onBridgeCmd File “aqt/reviewer.py”, line 503, in \_linkHandler File “decorator.py”, line 232, in fun File “anki/hooks.py”, line 89, in decorator\_wrapper File “anki/hooks.py”, line 84, in repl File “aqt/reviewer.py”, line 422, in \_answerCard File “anki/scheduler/v3.py”, line 160, in answerCard AttributeError: ‘NoneType’ object has no attribute ‘id’ ---
**Author:** ![WSU\_PA\_2024](https://avatars.discourse-cdn.com/v4/letter/w/f07891/32.png) [@WSU\_PA\_2024](https://forums.ankiweb.net/u/WSU_PA_2024)\ **Post date:** [January 6, 2023, 8:42pm UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068/2 "2023-01-06T20:42:24Z")
So I tried the new version of Anki, here’s what I get… Error An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed. If the issue only occurs when add-ons are enabled, please use the Tools \> Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem. When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author. Debug info: Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1 Platform: macOS-13.0-arm64-arm-64bit Flags: frz=True ao=True sv=3 Add-ons, last update check: 2023-01-06 15:41:02 Add-ons possibly involved: ⁨538879081⁩ Caught exception: Traceback (most recent call last): File “aqt.main”, line 1117, in closeEvent File “aqt.main”, line 512, in unloadProfileAndExit File “aqt.main”, line 487, in unloadProfile File “\_aqt.hooks”, line 3662, in **call** File “anki.hooks”, line 34, in runHook File “/Users/alexnahon/Library/Application Support/Anki2/addons21/538879081/ **init**.py”, line 164, in onClose File “/Users/alexnahon/Library/Application Support/Anki2/addons21/538879081/ **init**.py”, line 82, in set\_save\_zoom TypeError: ‘NoneType’ object does not support item assignment ---
**Author:** ![WSU\_PA\_2024](https://avatars.discourse-cdn.com/v4/letter/w/f07891/32.png) [@WSU\_PA\_2024](https://forums.ankiweb.net/u/WSU_PA_2024)\ **Post date:** [January 6, 2023, 8:56pm UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068/3 "2023-01-06T20:56:15Z")
I got an error again but this time it is different. . . . Error An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed. If the issue only occurs when add-ons are enabled, please use the Tools \> Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem. When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author. Debug info: Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1 Platform: macOS-13.0-arm64-arm-64bit Flags: frz=True ao=True sv=3 Add-ons, last update check: 2023-01-06 15:41:02 Add-ons possibly involved: ⁨AMBOSS add-on, Image Occlusion Enhanced for Anki 21⁩ Caught exception: Traceback (most recent call last): File “aqt.webview”, line 562, in handler File “aqt.reviewer”, line 655, in \_onTypedAnswer File “decorator”, line 232, in fun File “anki.hooks”, line 89, in decorator\_wrapper File “anki.hooks”, line 86, in repl File “/Users/alexnahon/Library/Application Support/Anki2/addons21/1374772155/main.py”, line 278, in on\_show\_answer return \_old(self) File “aqt.reviewer”, line 417, in \_showAnswer File “\_aqt.hooks”, line 3755, in **call** File “/Users/alexnahon/Library/Application Support/Anki2/addons21/0amboss\_addon/reviewer.py”, line 288, in \_on\_card\_updated for card\_id in self.\_schedule\_service.get\_upcoming\_card\_ids(): File “/Users/alexnahon/Library/Application Support/Anki2/addons21/0amboss\_addon/reviewer.py”, line 187, in get\_upcoming\_card\_ids card\_ids = card\_fetcher(scheduler=scheduler) # type: ignore[arg-type] File “/Users/alexnahon/Library/Application Support/Anki2/addons21/0amboss\_addon/reviewer.py”, line 231, in \_get\_upcoming\_card\_ids\_v3 queued\_cards = scheduler.get\_queued\_cards(fetch\_limit=self.\_fetch\_limit) File “anki.scheduler.v3”, line 52, in get\_queued\_cards File “anki.\_backend\_generated”, line 47, in get\_queued\_cards File “anki.\_backend”, line 148, in \_run\_command anki.errors.InvalidInput: bug: card modified without updating queue ---
**Author:** ![WSU\_PA\_2024](https://avatars.discourse-cdn.com/v4/letter/w/f07891/32.png) [@WSU\_PA\_2024](https://forums.ankiweb.net/u/WSU_PA_2024)\ **Post date:** [January 6, 2023, 9:11pm UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068/4 "2023-01-06T21:11:35Z")
I deleted the AMBOSS add on and reinstalled. I completely deleted the other add ons that were listed as possible causes. I am noticing this error when I edit a card during a review and make a new cloze deletion. * * * Error An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed. If the issue only occurs when add-ons are enabled, please use the Tools \> Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem. When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author. Debug info: Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1 Platform: macOS-13.0-arm64-arm-64bit Flags: frz=True ao=True sv=3 Add-ons, last update check: 2023-01-06 15:41:02 Caught exception: Traceback (most recent call last): File “aqt.taskman”, line 122, in \_on\_closures\_pending File “aqt.taskman”, line 71, in File “aqt.taskman”, line 90, in wrapped\_done File “aqt.operations”, line 125, in wrapped\_done File “aqt.reviewer”, line 447, in after\_answer File “aqt.reviewer”, line 464, in \_after\_answering File “decorator”, line 232, in fun File “anki.hooks”, line 89, in decorator\_wrapper File “anki.hooks”, line 80, in repl File “aqt.reviewer”, line 229, in nextCard File “aqt.reviewer”, line 260, in \_get\_next\_v3\_card File “anki.scheduler.v3”, line 52, in get\_queued\_cards File “anki.\_backend\_generated”, line 47, in get\_queued\_cards File “anki.\_backend”, line 148, in \_run\_command anki.errors.InvalidInput: bug: card modified without updating queue ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [January 7, 2023, 12:28am UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068/5 "2023-01-07T00:28:12Z")
If you can reproduce it after starting Anki while holding down the shift key to disable add-ons, please provide the exact steps you’re taking so I can try to trigger the issue here. ---
**Author:** ![WSU\_PA\_2024](https://avatars.discourse-cdn.com/v4/letter/w/f07891/32.png) [@WSU\_PA\_2024](https://forums.ankiweb.net/u/WSU_PA_2024)\ **Post date:** [January 16, 2023, 4:18pm UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068/6 "2023-01-16T16:18:58Z")
The steps I was using were to edit a card during review. Then I either added or changed the cloze deletion. I also got this error when opening up my laptop this morning after finishing reviews last night. I left Anki running while the laptop was closed. Debug info: Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1 Platform: macOS-13.0-arm64-arm-64bit Flags: frz=True ao=True sv=3 Add-ons, last update check: 2023-01-12 08:03:09 Caught exception: Traceback (most recent call last): File “aqt.progress”, line 118, in handler File “aqt.main”, line 1413, in refresh\_certs FileNotFoundError: [Errno 2] No such file or directory: ‘/var/folders/vs/jw7jzth965373m8h616ht2hr0000gn/T/tmprev7x129cacert.pem’ ---
**Author:** ![NameLessGO](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/namelessgo/32/34298_2.png) [@NameLessGO](https://forums.ankiweb.net/u/NameLessGO)\ **Post date:** [January 16, 2023, 6:23pm UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068/7 "2023-01-16T18:23:17Z")
There was bug fixes in[2.1.56](https://github.com/ankitects/anki/releases/tag/2.1.56), could you try it? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [February 15, 2023, 6:23pm UTC](https://forums.ankiweb.net/t/i-keep-getting-this-error-updated/26068/8 "2023-02-15T18:23:19Z")
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