# I have tried all 6 steps in the "when problems occur", still this happens **URL:** \ **Category:** Help\ **Created:** [November 1, 2020, 9:54pm UTC](https://forums.ankiweb.net/t/i-have-tried-all-6-steps-in-the-when-problems-occur-still-this-happens/4755 "2020-11-01T21:54:53Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![osamaissa32](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@osamaissa32](https://forums.ankiweb.net/u/osamaissa32)\ **Post date:** [November 1, 2020, 9:54pm UTC](https://forums.ankiweb.net/t/i-have-tried-all-6-steps-in-the-when-problems-occur-still-this-happens/4755/1 "2020-11-01T21:54:53Z")
Error An error occurred. Please use Tools \> Check Database to see if that fixes the problem. If problems persist, please report the problem on our support site. Please copy and paste the information below into your report. Anki 2.1.35 (84dcaa86) Python 3.8.0 Qt 5.14.2 PyQt 5.14.2 Platform: Windows 10 Flags: frz=True ao=False sv=1 Add-ons, last update check: 2020-11-01 07:38:20 Caught exception: Traceback (most recent call last): File “aqt\webview.py”, line 493, in handler File “aqt\editor.py”, line 483, in File “aqt\addcards.py”, line 191, in \_addCards File “aqt\addcards.py”, line 178, in addNote File “anki\collection.py”, line 345, in add\_note File “anki\rsbackend\_gen.py”, line 339, in add\_note File “anki\rsbackend.py”, line 267, in \_run\_command anki.rsbackend.DBError: DBError { info: “SqliteFailure(Error { code: CannotOpen, extended\_code: 14 }, Some(“unable to open database file”))”, kind: Other } ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [November 2, 2020, 12:00am UTC](https://forums.ankiweb.net/t/i-have-tried-all-6-steps-in-the-when-problems-occur-still-this-happens/4755/2 "2020-11-02T00:00:58Z")
What does Check Database report? Does this happen every time you add a card? ---
**Author:** ![osamaissa32](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@osamaissa32](https://forums.ankiweb.net/u/osamaissa32)\ **Post date:** [November 2, 2020, 12:12am UTC](https://forums.ankiweb.net/t/i-have-tried-all-6-steps-in-the-when-problems-occur-still-this-happens/4755/3 "2020-11-02T00:12:18Z")
Yes, this happens when trying to add a card, say that a card was correct after viewing it, or trying to sync ---
**Author:** ![osamaissa32](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@osamaissa32](https://forums.ankiweb.net/u/osamaissa32)\ **Post date:** [November 2, 2020, 1:20pm UTC](https://forums.ankiweb.net/t/i-have-tried-all-6-steps-in-the-when-problems-occur-still-this-happens/4755/4 "2020-11-02T13:20:32Z")
Error An error occurred. Please use Tools \> Check Database to see if that fixes the problem. If problems persist, please report the problem on our support site. Please copy and paste the information below into your report. Anki 2.1.35 (84dcaa86) Python 3.8.0 Qt 5.14.2 PyQt 5.14.2 Platform: Windows 10 Flags: frz=True ao=False sv=1 Add-ons, last update check: 2020-11-01 07:38:20 Caught exception: Traceback (most recent call last): File “aqt\taskman.py”, line 87, in \_on\_closures\_pending File “aqt\taskman.py”, line 59, in File “aqt\taskman.py”, line 76, in wrapped\_done File “aqt\dbcheck.py”, line 36, in on\_future\_done File “concurrent\futures\_base.py”, line 432, in result File “concurrent\futures\_base.py”, line 388, in \_\_get\_result File “concurrent\futures\thread.py”, line 57, in run File “anki\collection.py”, line 657, in fixIntegrity File “anki\collection.py”, line 208, in save File “anki\collection.py”, line 174, in \_set\_mod File “anki\dbproxy.py”, line 61, in all File “anki\dbproxy.py”, line 55, in \_query File “anki\rsbackend.py”, line 221, in db\_query File “anki\rsbackend.py”, line 244, in \_db\_command anki.rsbackend.DBError: DBError { info: “SqliteFailure(Error { code: CannotOpen, extended\_code: 14 }, Some(“unable to open database file”))”, kind: Other } This is what check database report says ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [November 3, 2020, 11:16am UTC](https://forums.ankiweb.net/t/i-have-tried-all-6-steps-in-the-when-problems-occur-still-this-happens/4755/5 "2020-11-03T11:16:08Z")
And you did try restarting your computer? There seems to be something wrong with your collection files, so I am surprised you could even open your profile after restarting your machine. Maybe the permissions are set incorrectly? [https://faqs.ankiweb.net/windows-permission-problems.html](https://faqs.ankiweb.net/windows-permission-problems.html) Are you able to open a backup in a new profile? [https://faqs.ankiweb.net/restoring-an-automatic-backup-recovering-from-data-loss.html](https://faqs.ankiweb.net/restoring-an-automatic-backup-recovering-from-data-loss.html) ---
**Author:** ![osamaissa32](https://avatars.discourse-cdn.com/v4/letter/o/c4cdca/32.png) [@osamaissa32](https://forums.ankiweb.net/u/osamaissa32)\ **Post date:** [November 3, 2020, 12:31pm UTC](https://forums.ankiweb.net/t/i-have-tried-all-6-steps-in-the-when-problems-occur-still-this-happens/4755/6 "2020-11-03T12:31:35Z")
I opened a backup and that worked. Thank you for your help. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 5:24am UTC](https://forums.ankiweb.net/t/i-have-tried-all-6-steps-in-the-when-problems-occur-still-this-happens/4755/7 "2023-05-01T05:24:31Z")