# I cant reset my password **URL:** \ **Category:** Help\ **Created:** [December 4, 2025, 9:21am UTC](https://forums.ankiweb.net/t/i-cant-reset-my-password/67680 "2025-12-04T09:21:08Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Ludenpuma](https://avatars.discourse-cdn.com/v4/letter/l/cdc98d/32.png) [@Ludenpuma](https://forums.ankiweb.net/u/Ludenpuma)\ **Post date:** [December 4, 2025, 9:21am UTC](https://forums.ankiweb.net/t/i-cant-reset-my-password/67680/1 "2025-12-04T09:21:08Z")
Hi, I bought the IOS Version, but I forgot my password and I cant reset it since, I dont get the email when I type in my email in the forgot password section. Does anyone know how to fix the issue or knows how to contact the developer for help? ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [December 4, 2025, 4:55pm UTC](https://forums.ankiweb.net/t/i-cant-reset-my-password/67680/2 "2025-12-04T16:55:31Z")
I can see your account, and it looks like the email is being sent successfully. Have you checked to make sure your ISP/domain isn’t blocking our emails? [Emails not being received - Anki FAQs](https://faqs.ankiweb.net/emails-not-being-received.html) If you can’t get this ISP/domain to let our emails through, the alternative is to switch to a new address. You probably can’t change the email address on this account without verification/password first, but you can create a new AnkiWeb account and start using that instead. ---
**Author:** ![Ludenpuma2](https://avatars.discourse-cdn.com/v4/letter/l/7ba0ec/32.png) [@Ludenpuma2](https://forums.ankiweb.net/u/Ludenpuma2)\ **Post date:** [December 5, 2025, 9:25am UTC](https://forums.ankiweb.net/t/i-cant-reset-my-password/67680/3 "2025-12-05T09:25:09Z")
I have registered my forum account with a different email address, since I didnt know that the anki accounts differentiate. I registered this account (Ludenpuma2) with the email address which is linked to the account where I have issues resetting my account password. Thank you very much in advance. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [December 5, 2025, 9:25am UTC](https://forums.ankiweb.net/t/i-cant-reset-my-password/67680/4 "2025-12-05T09:25:09Z")
Unlisted on December 5, 2025, 9:25am UTC ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [December 5, 2025, 8:10pm UTC](https://forums.ankiweb.net/t/i-cant-reset-my-password/67680/8 "2025-12-05T20:10:38Z")
Sorry about the confusion with the multiple posts and multiple accounts. [The easier way to add an email address here is to just add it as a “secondary email” on your existing forum account. That avoids the system thinking you’re trying to get away with something tricky! 😅] I can see both the email addresses you’ve used here in the forums. I responded about the first one already, but there is no AnkiWeb account associated the second address. Are you sure you set up that account at AnkiWeb – [https://ankiweb.net/account/settings](https://ankiweb.net/account/settings) ? See: [Cloud Sync - AnkiMobile Manual](https://docs.ankimobile.net/syncing.html) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [January 4, 2026, 8:11pm UTC](https://forums.ankiweb.net/t/i-cant-reset-my-password/67680/9 "2026-01-04T20:11:02Z")
Closed on January 4, 2026, 8:11pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.