# I can't access anki after I uninstalled the old version. This is the error message I get:

**URL:** <https://forums.ankiweb.net/t/i-cant-access-anki-after-i-uninstalled-the-old-version-this-is-the-error-message-i-get/32683>\
**Category:** Help\
**Created:** [August 1, 2023, 9:22am UTC](https://forums.ankiweb.net/t/i-cant-access-anki-after-i-uninstalled-the-old-version-this-is-the-error-message-i-get/32683 "2023-08-01T09:22:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![leokohler](https://avatars.discourse-cdn.com/v4/letter/l/6a8cbe/32.png) [@leokohler](https://forums.ankiweb.net/u/leokohler)\
**Post date:** [August 1, 2023, 9:22am UTC](https://forums.ankiweb.net/t/i-cant-access-anki-after-i-uninstalled-the-old-version-this-is-the-error-message-i-get/32683/1 "2023-08-01T09:22:31Z")

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Error  
An error occurred. Please use Tools \> Check Database to see if that fixes the problem.  
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.  
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1  
Platform: Windows 10  
Flags: frz=True ao=False sv=2  
Add-ons, last update check: 2023-08-01 11:16:20

Caught exception:  
Traceback (most recent call last):  
File “aqt.taskman”, line 122, in \_on\_closures\_pending  
File “aqt.taskman”, line 71, in   
File “aqt.taskman”, line 90, in wrapped\_done  
File “aqt.sync”, line 117, in on\_future\_done  
File “aqt.main”, line 970, in on\_collection\_sync\_finished  
File “aqt.main”, line 956, in \_refresh\_after\_sync  
AttributeError: ‘AnkiQt’ object has no attribute ‘flags’

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<div class="post-metadata">

**Author:** ![leokohler](https://avatars.discourse-cdn.com/v4/letter/l/6a8cbe/32.png) [@leokohler](https://forums.ankiweb.net/u/leokohler)\
**Post date:** [August 1, 2023, 9:28am UTC](https://forums.ankiweb.net/t/i-cant-access-anki-after-i-uninstalled-the-old-version-this-is-the-error-message-i-get/32683/2 "2023-08-01T09:28:59Z")

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It seems to work now that i deleted all my old profiles. It seems to have been the issue, I’m not sure why I had to do it manually though.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [August 31, 2023, 9:29am UTC](https://forums.ankiweb.net/t/i-cant-access-anki-after-i-uninstalled-the-old-version-this-is-the-error-message-i-get/32683/3 "2023-08-31T09:29:27Z")

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