# HELP cannot get anki app no matter what

**URL:** <https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575>\
**Category:** Help\
**Created:** [October 9, 2023, 9:02pm UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575 "2023-10-09T21:02:15Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![wij](https://avatars.discourse-cdn.com/v4/letter/w/7c8e57/32.png) [@wij](https://forums.ankiweb.net/u/wij)\
**Post date:** [October 9, 2023, 9:02pm UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575/1 "2023-10-09T21:02:15Z")

</div>

I am awful at computers. i have a macbook air monterey 2017, it says version 12.6.6 but none of the downloads to get the mac version of the app work. I purchased anki today to use on my ipad, but soon realised i need a mac to import my cards or even make them without it being annoying. Please help, when i download it, a little grey cuboid thing appears instead of the app, and double clicking with or without shift (ive never had it before to even add adddons) brings up the ‘drag to applications’ tab, which i do. It changes nothing. Ive tried all the 3 versions on the downloads page for anki, i would literally appreciate any advice ive never had problems downloading apps before!!!

---

<div class="post-metadata">

**Author:** ![NameLessGO](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/namelessgo/32/34298_2.png) [@NameLessGO](https://forums.ankiweb.net/u/NameLessGO)\
**Post date:** [October 9, 2023, 9:24pm UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575/2 "2023-10-09T21:24:59Z")

</div>

Any error messages that appears when you finish the “drag to applications” tab?

Here is Anki app for your system (Intel \< 2020), it will prompt to download  
[https://github.com/ankitects/anki/releases/download/2.1.66/anki-2.1.66-mac-intel-qt6.dmg](https://github.com/ankitects/anki/releases/download/2.1.66/anki-2.1.66-mac-intel-qt6.dmg)

Possible solutions

1. Check if you have storage left for you laptop
2. Restart system

---

<div class="post-metadata">

**Author:** ![suiyuan](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/suiyuan/32/20938_2.png) [@suiyuan](https://forums.ankiweb.net/u/suiyuan)\
**Post date:** [October 9, 2023, 9:27pm UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575/3 "2023-10-09T21:27:17Z")

</div>

I don’t think you need Anki Desktop to use AnkiMobile. You can import decks directly. See [here](https://docs.ankimobile.net/shared-decks.html).

Regarding the installation on a Mac, I can only suggest to check the [troubleshooting guide](https://docs.ankiweb.net/platform/mac/installing.html).

---

<div class="post-metadata">

**Author:** ![wij](https://avatars.discourse-cdn.com/v4/letter/w/7c8e57/32.png) [@wij](https://forums.ankiweb.net/u/wij)\
**Post date:** [October 9, 2023, 9:53pm UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575/4 "2023-10-09T21:53:55Z")

</div>

I need it to get an addon to import my hundreds of flashcards from ankiapp which i want to swithc from, but thank you. I have checked the troubleshooting guide

---

<div class="post-metadata">

**Author:** ![wij](https://avatars.discourse-cdn.com/v4/letter/w/7c8e57/32.png) [@wij](https://forums.ankiweb.net/u/wij)\
**Post date:** [October 9, 2023, 9:55pm UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575/5 "2023-10-09T21:55:42Z")

</div>

Thank you, i tried this and i had the same issue. I have restarted my mac already! And plenty of storage ☹ No error messages only the popup to drag to applications

---

<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [October 10, 2023, 3:00am UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575/6 "2023-10-10T03:00:21Z")

</div>

After dragging the app to Applications, you should open the applications folder and double-click on Anki there, which will open it up.

---

<div class="post-metadata">

**Author:** ![wij](https://avatars.discourse-cdn.com/v4/letter/w/7c8e57/32.png) [@wij](https://forums.ankiweb.net/u/wij)\
**Post date:** [October 10, 2023, 5:34am UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575/8 "2023-10-10T05:34:54Z")

</div>

THANK YOU this actually worked

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [November 9, 2023, 5:35am UTC](https://forums.ankiweb.net/t/help-cannot-get-anki-app-no-matter-what/35575/9 "2023-11-09T05:35:21Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.