# Graphical issue **URL:** \ **Category:** Help\ **Created:** [January 10, 2024, 12:04pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516 "2024-01-10T12:04:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 10, 2024, 12:04pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/1 "2024-01-10T12:04:56Z")
Has anyone faced such graphical issues like these ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/d/b/db6ea63e18c97df691a991e5c5ba7e4ad17c828d.png) I have tried all video drivers settings in preferences but none worked! ---
**Author:** ![NameLessGO](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/namelessgo/32/34298_2.png) [@NameLessGO](https://forums.ankiweb.net/u/NameLessGO)\ **Post date:** [January 10, 2024, 5:27pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/2 "2024-01-10T17:27:08Z")
Never seen this problem before in the forum, do you use any add-on which modifies the appearance of anki? [Troubleshooting - Anki Manual](https://docs.ankiweb.net/troubleshooting.html) Another solution could be changing style to native or anki in `Preferences -> Appearance` ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/b/c/bc76574b30ca03522f5e34bd8dd3f07ad99f8d61.png) ---
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 10, 2024, 9:08pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/4 "2024-01-10T21:08:01Z")
I Can’t find this option in the settings ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 11, 2024, 1:08am UTC](https://forums.ankiweb.net/t/graphical-issue/39516/5 "2024-01-11T01:08:23Z")
That switch might be OS-specific. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/7/6/765a3f976cf603785b06f9f3570f71848a47fdae.png) ---
**Author:** ![sprvlcn](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@sprvlcn](https://forums.ankiweb.net/u/sprvlcn)\ **Post date:** [January 11, 2024, 2:16am UTC](https://forums.ankiweb.net/t/graphical-issue/39516/6 "2024-01-11T02:16:39Z")
This option was introduced in [version 2.1.57](https://changes.ankiweb.net/changes/2.1.50-59.html#changes-in-2157). @Lichtvolle, are you using Mac or Linux, and is your Anki version older than 2.1.57? ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [January 11, 2024, 4:55am UTC](https://forums.ankiweb.net/t/graphical-issue/39516/7 "2024-01-11T04:55:47Z")
> [@Can't change checkbox settings in preferences](https://forums.ankiweb.net/t/cant-change-checkbox-settings-in-preferences/32033/5): > > What’s the full path of the location Anki’s installed to? The issues in your screenshot have been seen by other people in the past when their install folder contained non-Latin text, like accented characters. There was a change made that fixed this in my tests, but it’s possible the fix didn’t cover all cases. ---
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 11, 2024, 11:55am UTC](https://forums.ankiweb.net/t/graphical-issue/39516/9 "2024-01-11T11:55:48Z")
I Use windows 11 ---
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 11, 2024, 11:57am UTC](https://forums.ankiweb.net/t/graphical-issue/39516/10 "2024-01-11T11:57:11Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/c/e/ce5ff49b9ce555e1c0fdef08f974b64749eae1f2.png) This is the file path on windows 11 ---
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 11, 2024, 12:01pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/11 "2024-01-11T12:01:27Z")
I tried installing it inside windows sandbox and it worked just fine ---
**Author:** ![sprvlcn](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@sprvlcn](https://forums.ankiweb.net/u/sprvlcn)\ **Post date:** [January 11, 2024, 4:06pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/12 "2024-01-11T16:06:54Z")
Your screenshot unfortunately doesn’t provide enough information to answer @dae’s question. Try this: do you have a desktop shortcut which you click on to start Anki? If you right-click on that shortcut and then select Properties from the pop-up menu, and then look at the “Target:” and “Start in:” values, it should show something like: `C:\Users\` **\_\_\_\_\_\_** `\AppData\Local\Programs\Anki\anki.exe` The blank part above will contain a “condensed” version of your username. You don’t need to post it here, but does that contain any characters that aren’t letters of the English alphabet? Like accented European letters, or character from other alphabets and writing systems? ---
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 11, 2024, 5:37pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/13 "2024-01-11T17:37:23Z")
I’m uncertain if it meets the criteria, but here it is. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/b/4/b4b9dcdb1d6a976f142d4a6f2a655ff73592da36.png) ---
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 11, 2024, 5:45pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/14 "2024-01-11T17:45:38Z")
Is the presence of the apostrophe causing these problems? ---
**Author:** ![sprvlcn](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@sprvlcn](https://forums.ankiweb.net/u/sprvlcn)\ **Post date:** [January 11, 2024, 5:45pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/15 "2024-01-11T17:45:42Z")
My mistake, I got confused. The original screenshot did have the right information. ---
**Author:** ![sprvlcn](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@sprvlcn](https://forums.ankiweb.net/u/sprvlcn)\ **Post date:** [January 11, 2024, 5:47pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/16 "2024-01-11T17:47:45Z")
I wonder if it’s the blank space? Anyways, I guess @dae can run his tests to see. ---
**Author:** ![sprvlcn](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@sprvlcn](https://forums.ankiweb.net/u/sprvlcn)\ **Post date:** [January 11, 2024, 5:50pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/17 "2024-01-11T17:50:18Z")
One other question: is that an ordinary straight vertical apostrophe that looks like this: `'` Or is it a curly apostrophe that looks like this: ’ ---
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 11, 2024, 5:53pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/18 "2024-01-11T17:53:37Z")
Here is a copy ’ This seems to be the source of all the headaches ---
**Author:** ![sprvlcn](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@sprvlcn](https://forums.ankiweb.net/u/sprvlcn)\ **Post date:** [January 11, 2024, 6:57pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/19 "2024-01-11T18:57:23Z")
The problem is, on this forum, if you type an ordinary apostrophe here, it is automatically converted into a curly apostrophe! But if the curly apostrophe actually appears in the path, then perhaps that might be the issue. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [January 15, 2024, 1:03am UTC](https://forums.ankiweb.net/t/graphical-issue/39516/20 "2024-01-15T01:03:24Z")
> [@Lichtvolle](#): > > This seems to be the source of all the headaches If you install Anki in a path that doesn’t have an apostrophe in it, does that resolve the issue? ---
**Author:** ![Lichtvolle](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/lichtvolle/32/18134_2.png) [@Lichtvolle](https://forums.ankiweb.net/u/Lichtvolle)\ **Post date:** [January 15, 2024, 6:48pm UTC](https://forums.ankiweb.net/t/graphical-issue/39516/21 "2024-01-15T18:48:51Z")
Yes, I formatted my PC and changed the user folder to PC and it worked. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [January 16, 2024, 6:46am UTC](https://forums.ankiweb.net/t/graphical-issue/39516/22 "2024-01-16T06:46:42Z")
Ouch - I believe it’s possible to update the username without a format. Glad to hear that resolved it at least. Unfortunately, I’m not sure this is something we can work around, as the issue lies in the graphics toolkit Anki uses IIRC. [Next page](https://forums.ankiweb.net/t/graphical-issue/39516.md?page=2)