# Freezing when processing

**URL:** <https://forums.ankiweb.net/t/freezing-when-processing/23888>\
**Category:** Help\
**Created:** [October 13, 2022, 7:19pm UTC](https://forums.ankiweb.net/t/freezing-when-processing/23888 "2022-10-13T19:19:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dodiegwu](https://avatars.discourse-cdn.com/v4/letter/d/2bfe46/32.png) [@Dodiegwu](https://forums.ankiweb.net/u/Dodiegwu)\
**Post date:** [October 13, 2022, 7:19pm UTC](https://forums.ankiweb.net/t/freezing-when-processing/23888/1 "2022-10-13T19:19:26Z")

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I tried to import my files and accidentally clicked on them multiple times, and the processing section froze. I went down in the comments to see if anyone had the same issue, and some said to press the shift button. I did that, which made Anki forcibly close, and now I cannot open my Anki. I have a Chromebook, by the way, so I had to use Linux to download it. I don’t know if they downloaded the latest version, though.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 4:00am UTC](https://forums.ankiweb.net/t/freezing-when-processing/23888/2 "2023-05-01T04:00:41Z")

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Closed on May 1, 2023, 4:00am UTC