# Every time I quit or restart anki, this message pops up - so I can't use it

**URL:** <https://forums.ankiweb.net/t/every-time-i-quit-or-restart-anki-this-message-pops-up-so-i-cant-use-it/11596>\
**Category:** Help\
**Created:** [July 22, 2021, 12:06pm UTC](https://forums.ankiweb.net/t/every-time-i-quit-or-restart-anki-this-message-pops-up-so-i-cant-use-it/11596 "2021-07-22T12:06:23Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![hb1999](https://avatars.discourse-cdn.com/v4/letter/h/ba9def/32.png) [@hb1999](https://forums.ankiweb.net/u/hb1999)\
**Post date:** [July 22, 2021, 12:06pm UTC](https://forums.ankiweb.net/t/every-time-i-quit-or-restart-anki-this-message-pops-up-so-i-cant-use-it/11596/1 "2021-07-22T12:06:23Z")

</div>

Error  
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.  
If the issue only occurs when add-ons are enabled, please use the Tools\>Add-ons menu item to disable some add-ons and restart Anki, repeat until you discover the add-on that is causing the problem.  
When you’ve discovered the add-on that is causing the problem, please report the issue on the add-ons section of our support site.  
Debug info:  
Anki 2.1.44 (b2b3275f) Python 3.8.6 Qt 5.14.2 PyQt 5.14.2  
Platform: Mac 10.16  
Flags: frz=True ao=True sv=2  
Add-ons, last update check: 2021-07-21 22:04:43

Caught exception:  
Traceback (most recent call last):  
File “aqt/taskman.py”, line 88, in \_on\_closures\_pending  
File “aqt/taskman.py”, line 59, in   
File “aqt/taskman.py”, line 77, in wrapped\_done  
File “aqt/sync.py”, line 114, in on\_future\_done  
File “aqt/main.py”, line 914, in on\_collection\_sync\_finished  
File “aqt/main.py”, line 691, in reset  
File “aqt/main.py”, line 653, in moveToState  
File “aqt/main.py”, line 675, in \_reviewState  
File “aqt/reviewer.py”, line 69, in show  
File “aqt/main.py”, line 992, in setStateShortcuts  
File “aqt/main.py”, line 983, in applyShortcuts  
TypeError: argument 1 has unexpected type ‘NoneType’

---

<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [July 23, 2021, 3:51am UTC](https://forums.ankiweb.net/t/every-time-i-quit-or-restart-anki-this-message-pops-up-so-i-cant-use-it/11596/2 "2021-07-23T03:51:57Z")

</div>

Please use shift as directed in the message above.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 4:58am UTC](https://forums.ankiweb.net/t/every-time-i-quit-or-restart-anki-this-message-pops-up-so-i-cant-use-it/11596/4 "2023-05-01T04:58:19Z")

</div>