# Error when trying to install addons

**URL:** <https://forums.ankiweb.net/t/error-when-trying-to-install-addons/11075>\
**Category:** Help\
**Created:** [June 27, 2021, 1:37pm UTC](https://forums.ankiweb.net/t/error-when-trying-to-install-addons/11075 "2021-06-27T13:37:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![numeri](https://avatars.discourse-cdn.com/v4/letter/n/7cd45c/32.png) [@numeri](https://forums.ankiweb.net/u/numeri)\
**Post date:** [June 27, 2021, 1:37pm UTC](https://forums.ankiweb.net/t/error-when-trying-to-install-addons/11075/1 "2021-06-27T13:37:32Z")

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Hey, when i try to download any addon i get this error message:

 ![Screenshot 2021-06-27 153556](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/a/a8e4d406b0f3989f47b8453e5765449d0c25185b.png)

I have the latest version of anki, but i dont know whats causing this issue, as my internet connection works just fine…

Can anyone help me?

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [June 28, 2021, 9:18am UTC](https://forums.ankiweb.net/t/error-when-trying-to-install-addons/11075/2 "2021-06-28T09:18:39Z")

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Probably antivirus/firewall/proxy or VPN software on your machine.

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**Author:** ![numeri](https://avatars.discourse-cdn.com/v4/letter/n/7cd45c/32.png) [@numeri](https://forums.ankiweb.net/u/numeri)\
**Post date:** [June 28, 2021, 1:34pm UTC](https://forums.ankiweb.net/t/error-when-trying-to-install-addons/11075/3 "2021-06-28T13:34:28Z")

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![grafik](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/f/ff7e5aac5b7802d5fd90ad0016014062e86484e6.png)  
yes, thank you!  
i had to specifically allow [ankiweb.net](http://ankiweb.net) to be a trusted site  
(the second last option on the screenshot)

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:00am UTC](https://forums.ankiweb.net/t/error-when-trying-to-install-addons/11075/4 "2023-05-01T05:00:21Z")

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Closed on May 1, 2023, 5:00am UTC