# Error when starting

**URL:** <https://forums.ankiweb.net/t/error-when-starting/28407>\
**Category:** Help\
**Created:** [March 12, 2023, 6:34pm UTC](https://forums.ankiweb.net/t/error-when-starting/28407 "2023-03-12T18:34:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kadn](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@kadn](https://forums.ankiweb.net/u/kadn)\
**Post date:** [March 12, 2023, 6:34pm UTC](https://forums.ankiweb.net/t/error-when-starting/28407/1 "2023-03-12T18:34:24Z")

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Error  
An error occurred. Please use Tools \> Check Database to see if that fixes the problem.  
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.  
Anki 2.1.60 (76d88073) Python 3.9.15 Qt 6.4.2 PyQt 6.4.0  
Platform: Windows-10-10.0.19044  
Flags: frz=True ao=False sv=2  
Add-ons, last update check: 1970-01-01 02:00:00

Caught exception:  
Traceback (most recent call last):  
File “aqt.progress”, line 118, in handler  
File “aqt.main”, line 219, in on\_window\_init  
File “aqt.main”, line 266, in setupProfileAfterWebviewsLoaded  
File “aqt.main”, line 317, in setupProfile  
File “aqt.main”, line 477, in loadProfile  
File “aqt.main”, line 561, in setup\_sound  
File “aqt.sound”, line 845, in setup\_audio  
File “aqt.sound”, line 405, in **init**  
File “aqt.mpv”, line 443, in **init**  
File “aqt.mpv”, line 104, in **init**  
File “aqt.mpv”, line 130, in \_start\_process  
File “subprocess”, line 951, in **init**  
File “subprocess”, line 1420, in \_execute\_child  
OSError: [WinError 740] Pyydetty toiminto edellyttää korotusta

Tried uninstall/reinstall and also removing all the files manually and from the AppData folder. Also tried rebooting my PC. Pressing shift while starting may help, but usually comes with this error or freezes (not responding).

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**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\
**Post date:** [March 12, 2023, 6:44pm UTC](https://forums.ankiweb.net/t/error-when-starting/28407/2 "2023-03-12T18:44:55Z")

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This error code has been reported for several Windows applications, when running then with administrator privileges, see e.g. [KB Corel: Error 740: The requested operation requires elevation](https://kb.corel.com/en/125863) for possible solutions.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [March 13, 2023, 11:00am UTC](https://forums.ankiweb.net/t/error-when-starting/28407/3 "2023-03-13T11:00:13Z")

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Anki is trying to run mpv.exe in the Anki program folder. Maybe check the compatibility/permissions set on that file, or see if you have another copy installed elsewhere on your machine.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [April 12, 2023, 11:00am UTC](https://forums.ankiweb.net/t/error-when-starting/28407/4 "2023-04-12T11:00:48Z")

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Closed on April 12, 2023, 11:00am UTC

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