# ERROR using Anki

**URL:** <https://forums.ankiweb.net/t/error-using-anki/12014>\
**Category:** Help\
**Created:** [August 5, 2021, 4:42pm UTC](https://forums.ankiweb.net/t/error-using-anki/12014 "2021-08-05T16:42:26Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![marcoscabral](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@marcoscabral](https://forums.ankiweb.net/u/marcoscabral)\
**Post date:** [August 5, 2021, 4:42pm UTC](https://forums.ankiweb.net/t/error-using-anki/12014/1 "2021-08-05T16:42:26Z")

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Please, help me  
Whenever I solve some cards I get this ‘‘error notification’’.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/0/09cd61efef67614235df849d4078abb39ff7bb04.png)

Here is the full message that pops up on the screen

# Erro

Ocorreu um erro. Por favor, use Ferramentas \> Verificar Banco de Dados para ver se isso corrige o problema.

Se os problemas persistirem, relate-os em nosso [site de suporte](https://help.ankiweb.net). Copie e cole a informação abaixo dentro do seu relatório.

Anki 2.1.44 (b2b3275f) Python 3.8.6 Qt 5.14.2 PyQt 5.14.2

Platform: Windows 10

Flags: frz=True ao=False sv=1

Add-ons, last update check: 2021-08-05 13:30:35

Caught exception:

Traceback (most recent call last):

File “anki\sched.py”, line 369, in \_logLrn

File “anki\sched.py”, line 355, in log

File “anki\dbproxy.py”, line 66, in all

File “anki\dbproxy.py”, line 60, in \_query

File “anki\_backend\__init_\_.py”, line 60, in db\_query

File “anki\_backend\__init_\_.py”, line 83, in \_db\_command

anki.errors.DBError: DBError { info: “SqliteFailure(Error { code: DatabaseCorrupt, extended\_code: 11 }, Some("database disk image is malformed"))”, kind: Other }

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File “aqt\webview.py”, line 526, in handler

File “aqt\reviewer.py”, line 337, in \_onAnswerButton

File “aqt\reviewer.py”, line 270, in \_answerCard

File “anki\sched.py”, line 76, in answerCard

File “anki\sched.py”, line 276, in \_answerLrnCard

File “anki\sched.py”, line 373, in \_logLrn

File “anki\sched.py”, line 355, in log

File “anki\dbproxy.py”, line 66, in all

File “anki\dbproxy.py”, line 60, in \_query

File “anki\_backend\__init_\_.py”, line 60, in db\_query

File “anki\_backend\__init_\_.py”, line 83, in \_db\_command

anki.errors.DBError: DBError { info: “SqliteFailure(Error { code: DatabaseCorrupt, extended\_code: 11 }, Some("database disk image is malformed"))”, kind: Other }

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**Author:** ![01101](https://avatars.discourse-cdn.com/v4/letter/0/f9ae1b/32.png) [@01101](https://forums.ankiweb.net/u/01101)\
**Post date:** [August 5, 2021, 5:35pm UTC](https://forums.ankiweb.net/t/error-using-anki/12014/2 "2021-08-05T17:35:46Z")

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Suponho que você já tenha tentado “Verificar Banco de Dados”. Estou certo?

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**Author:** ![matgart](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@matgart](https://forums.ankiweb.net/u/matgart)\
**Post date:** [August 5, 2021, 6:20pm UTC](https://forums.ankiweb.net/t/error-using-anki/12014/3 "2021-08-05T18:20:39Z")

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o meu também está assim, nem o banco de dados está pegando

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**Author:** ![01101](https://avatars.discourse-cdn.com/v4/letter/0/f9ae1b/32.png) [@01101](https://forums.ankiweb.net/u/01101)\
**Post date:** [August 5, 2021, 6:28pm UTC](https://forums.ankiweb.net/t/error-using-anki/12014/4 "2021-08-05T18:28:03Z")

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Vocês podem esperar algum desenvolvedor responder, mas, talvez, iniciar o Anki com os Add-ons desabilitados(Inicie o programa segurando “Shift”) ou atualizar para versão mais recente resolva o problema.

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**Author:** ![marcoscabral](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@marcoscabral](https://forums.ankiweb.net/u/marcoscabral)\
**Post date:** [August 5, 2021, 6:46pm UTC](https://forums.ankiweb.net/t/error-using-anki/12014/5 "2021-08-05T18:46:04Z")

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Como Matgart mencionou, o banco de dados está inacessível (aparece o seguinte erro quando clico em verificar banco de dados: ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/b/b41e6600a51e2355c4799d4c884492e4cfc40bce.png) (creio que seja o mesmo que anexei anteriormente)

Até mesmo a atualização é acompanhada pelo mesmo aviso. Agradeço a atenção, mas creio que necessitarei de socorro dos desenvolvedores.

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**Author:** ![01101](https://avatars.discourse-cdn.com/v4/letter/0/f9ae1b/32.png) [@01101](https://forums.ankiweb.net/u/01101)\
**Post date:** [August 5, 2021, 6:53pm UTC](https://forums.ankiweb.net/t/error-using-anki/12014/6 "2021-08-05T18:53:34Z")

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Você pode tentar mandar uma mensagem para [Profile - dae - Anki Forums](https://forums.ankiweb.net/u/dae) ou citá-lo nesse post, normalmente ele responde nos posts, mas talvez ele não veja o seu, ou reportar o bug no Github.

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [August 6, 2021, 10:27am UTC](https://forums.ankiweb.net/t/error-using-anki/12014/7 "2021-08-06T10:27:48Z")

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Please see [Managing Files - Anki Manual](https://docs.ankiweb.net/files.html#corrupt-collections)

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 4:56am UTC](https://forums.ankiweb.net/t/error-using-anki/12014/8 "2023-05-01T04:56:40Z")

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