# Error syncing media
**URL:** https://forums.ankiweb.net/t/error-syncing-media/65947
**Category:** Help
**Created:** [August 19, 2025, 11:58pm UTC](https://forums.ankiweb.net/t/error-syncing-media/65947 "2025-08-19T23:58:44Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@tabuxton](https://forums.ankiweb.net/u/tabuxton)
#### Post date: [August 19, 2025, 11:58pm UTC](https://forums.ankiweb.net/t/error-syncing-media/65947/1 "2025-08-19T23:58:44Z")
I can’t seem to get media to sync at all between any of my devices. Everything else will sync to AnkiWeb and AnkiDroid, but images do not make it through somehow.
Regardless of which add-ons I use, if any, I always get the same error after syncing:
I have completely disabled my firewall and am not using a VPN, but the problem persists. I have also tried multiple different networks and hotspots. None of these troubleshooting steps make a difference.
Any help would be welcome.
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### Author:  [@abdo](https://forums.ankiweb.net/u/abdo)
#### Post date: [August 20, 2025, 10:11am UTC](https://forums.ankiweb.net/t/error-syncing-media/65947/2 "2025-08-20T10:11:23Z")
What’s your Anki version? 25.07 has changes that can cause/fix network errors for some users.
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### Author:  [@tabuxton](https://forums.ankiweb.net/u/tabuxton)
#### Post date: [August 20, 2025, 1:52pm UTC](https://forums.ankiweb.net/t/error-syncing-media/65947/3 "2025-08-20T13:52:24Z")
I just checked, and I can confirm that it is 25.07. Is there a fix for this in the current version? Or should I downgrade?
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### Author:  [@tabuxton](https://forums.ankiweb.net/u/tabuxton)
#### Post date: [August 20, 2025, 2:24pm UTC](https://forums.ankiweb.net/t/error-syncing-media/65947/4 "2025-08-20T14:24:44Z")
Is there a specific version I should use? I downgraded to 24.11, but the issue remains
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### Author:  [@tabuxton](https://forums.ankiweb.net/u/tabuxton)
#### Post date: [August 20, 2025, 3:35pm UTC](https://forums.ankiweb.net/t/error-syncing-media/65947/5 "2025-08-20T15:35:54Z")
I have now tried 5 different versions, ensured that no proxy is actively being used, and consistently get a variant of the same error upon syncing. The outcome is also the same: Ankiweb receives all changes except for media.
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### Author:  [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)
#### Post date: [August 20, 2025, 10:19pm UTC](https://forums.ankiweb.net/t/error-syncing-media/65947/6 "2025-08-20T22:19:15Z")
> [@tabuxton](#):
>
> I have completely disabled my firewall and am not using a VPN
There are so many things that can act like VPNs nowdays. Are you sure? [Error establishing a secure connection when syncing - Anki FAQs](https://faqs.ankiweb.net/error-establishing-a-secure-connection-when-syncing.html)
> [@tabuxton](#):
>
> The outcome is also the same: Ankiweb receives all changes except for media.
Double check your Preferences \> Syncing – make sure you have “Synchronize audio and images too” and “Periodically sync media” checked.
You can also try running Anki from the command prompt to see if you get additional information when sync fails.
> [@Anki not opening, help I've been trying for days](https://forums.ankiweb.net/t/anki-not-opening-help-ive-been-trying-for-days/65341/6):
>
> anki-console.exe is placed together with the launcher, the path should be %LOCALAPPDATA%\Programs\Anki\anki-console.exe
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### Author:  [@system](https://forums.ankiweb.net/u/system)
#### Post date: [September 19, 2025, 10:19pm UTC](https://forums.ankiweb.net/t/error-syncing-media/65947/7 "2025-09-19T22:19:26Z")
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