# Error opening anki web

**URL:** <https://forums.ankiweb.net/t/error-opening-anki-web/4098>\
**Category:** Help\
**Created:** [October 7, 2020, 1:24pm UTC](https://forums.ankiweb.net/t/error-opening-anki-web/4098 "2020-10-07T13:24:12Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![p4nix](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/p4nix/32/81_2.png) [@p4nix](https://forums.ankiweb.net/u/p4nix)\
**Post date:** [October 7, 2020, 2:47pm UTC](https://forums.ankiweb.net/t/error-opening-anki-web/4098/2 "2020-10-07T14:47:50Z")

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> [@Update interfering with sync, App wont open](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890):
>
> Hello! I’m trying to open my anki app on my desktop and it starts to open and sync, but the update message is preventing the sync from finishing and I can’t click on anything, including the option to update the app now. I have to force quit the app and have restarted my computer to no avail. Thanks for any help!

Here is the solution:

> [@Update interfering with sync, App wont open](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/2):
>
> You can fix the problem either by installing the latest version, or by starting Anki while holding down the shift key, and then clicking on ignore.

Your cards are safe, don’t worry 😉

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