# Error message when syncing anki on mac **URL:** \ **Category:** Help\ **Created:** [February 8, 2025, 11:19pm UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574 "2025-02-08T23:19:23Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![EnriqueM](https://avatars.discourse-cdn.com/v4/letter/e/59ef9b/32.png) [@EnriqueM](https://forums.ankiweb.net/u/EnriqueM)\ **Post date:** [February 8, 2025, 11:19pm UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574/1 "2025-02-08T23:19:23Z")
I recently got an error in anki that will not go away on my computer. Everytime I press the sync button a error message quickly pops up on my screen before disappearing. The sync doesn’t go through either. The mobile version of the app works fine and I can sync without problems. I have tried all trouble shooting steps and the problem has persisted. If anyone has any help they can provide me that would be much appreciated. Thank you! ---
**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\ **Post date:** [February 9, 2025, 8:19am UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574/2 "2025-02-09T08:19:49Z")
What does the error message say? ---
**Author:** ![EnriqueM](https://avatars.discourse-cdn.com/v4/letter/e/59ef9b/32.png) [@EnriqueM](https://forums.ankiweb.net/u/EnriqueM)\ **Post date:** [February 9, 2025, 2:40pm UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574/3 "2025-02-09T14:40:11Z")
A network error occurred. Error details: ⁨error sending request for url () This is the exact quote I get every time I try to sync. I have tried VPNs and I have tried different wifis. Nothing has worked. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [February 9, 2025, 8:15pm UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574/4 "2025-02-09T20:15:41Z")
That error can be caused by any antivirus/firewall/VPN/proxy blocking the connection. [Error establishing a secure connection when syncing - Anki FAQs](https://faqs.ankiweb.net/error-establishing-a-secure-connection-when-syncing.html) If you’ve tried different wifi, then the issue is on your machine. Make sure to check “iCloud private relay” because that’s often a problem for iOS/MacOS users. Also check another recent solution: > [@Network Error Message](https://forums.ankiweb.net/t/network-error-message/55148/7): > > I got it! The thing that finally worked was deleting the ankihub add-on, syncing while on a hotspot, then adding the ankihub add on back while still on a hotspot and syncing. I’ve had it working all night now even back on WiFi (fingers crossed) ---
**Author:** ![EnriqueM](https://avatars.discourse-cdn.com/v4/letter/e/59ef9b/32.png) [@EnriqueM](https://forums.ankiweb.net/u/EnriqueM)\ **Post date:** [February 9, 2025, 11:07pm UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574/5 "2025-02-09T23:07:23Z")
Hi thanks for the help, but I have tried turning off and on the fire wall. I don’t have icloud private relay and the linked page didn’t have the solution unfortunately. Is there any other solution you could suggest? ---
**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\ **Post date:** [February 10, 2025, 12:13am UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574/6 "2025-02-10T00:13:59Z")
User had previously reported that they not only had to deactivate but to deinstall certain antivirus/firewall software to solve this problem. ---
**Author:** ![EnriqueM](https://avatars.discourse-cdn.com/v4/letter/e/59ef9b/32.png) [@EnriqueM](https://forums.ankiweb.net/u/EnriqueM)\ **Post date:** [February 10, 2025, 8:06pm UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574/7 "2025-02-10T20:06:54Z")
Thank you for all the help and brainstorming guys. I feel very silly, but the solution to my problem was simply updating my computer. I hadn’t updated it in a while and had one pending. After the update syncing went back to normal. Thank you guys again! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [March 12, 2025, 8:06pm UTC](https://forums.ankiweb.net/t/error-message-when-syncing-anki-on-mac/55574/8 "2025-03-12T20:06:54Z")
Closed on March 12, 2025, 8:06pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.