# Error message when clicking card tags

**URL:** <https://forums.ankiweb.net/t/error-message-when-clicking-card-tags/3617>\
**Category:** Add-ons\
**Created:** [September 22, 2020, 11:44pm UTC](https://forums.ankiweb.net/t/error-message-when-clicking-card-tags/3617 "2020-09-22T23:44:48Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![cooper42p](https://avatars.discourse-cdn.com/v4/letter/c/c2a13f/32.png) [@cooper42p](https://forums.ankiweb.net/u/cooper42p)\
**Post date:** [September 22, 2020, 11:44pm UTC](https://forums.ankiweb.net/t/error-message-when-clicking-card-tags/3617/1 "2020-09-22T23:44:49Z")

</div>

All of a sudden, whenever I try to click any of my tags, I get the below error message. This error message pops up also whenever I try to Check Database or Check Media.

DBError { info: “Other(Utf8Error { valid\_up\_to: 142, error\_len: Some(1) })”, kind: Other }

I tried searching for the error on Google, but couldn’t find anything useful. I have the latest Anki version (Version 2.1.33). I tried other troubleshooting steps already (restart computer; delete all my add-ons; reinstall Anki), but I still get this error message. Also, Anki worked fine on my friend’s computer and I don’t see that error message. I only get this error message on my personal computer.

Any solutions? Would appreciate any help!

---

<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [September 24, 2020, 1:53am UTC](https://forums.ankiweb.net/t/error-message-when-clicking-card-tags/3617/2 "2020-09-24T01:53:41Z")

</div>

Your AnkiWeb collection does not appear to have the issue, so assuming you get the same issue with add-ons disabled, I imagine you may be able to fix it by forcing a full sync and choosing download on the next sync.