# Error in opening desktop

**URL:** <https://forums.ankiweb.net/t/error-in-opening-desktop/3140>\
**Category:** Help\
**Created:** [September 7, 2020, 6:27pm UTC](https://forums.ankiweb.net/t/error-in-opening-desktop/3140 "2020-09-07T18:27:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![amjad76](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@amjad76](https://forums.ankiweb.net/u/amjad76)\
**Post date:** [September 7, 2020, 6:27pm UTC](https://forums.ankiweb.net/t/error-in-opening-desktop/3140/1 "2020-09-07T18:27:39Z")

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This last week every time I open Anki on my desktop (windows 10) it will not allow me. I get 2 windows that open up and i cannot click on either as per the photo below. Can someone please advise me what to do

 ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/5/56e7be63f9e602b96ee3d81c98a6da3b5824f505.jpeg)

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**Author:** ![AutumnK0](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@AutumnK0](https://forums.ankiweb.net/u/AutumnK0)\
**Post date:** [September 7, 2020, 11:12pm UTC](https://forums.ankiweb.net/t/error-in-opening-desktop/3140/2 "2020-09-07T23:12:36Z")

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I’m having the same issue on both Windows 10 & Linux Mint.

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [September 8, 2020, 1:49am UTC](https://forums.ankiweb.net/t/error-in-opening-desktop/3140/3 "2020-09-08T01:49:53Z")

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> [@Update interfering with sync, App wont open](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/2):
>
> You can fix the problem either by installing the latest version, or by starting Anki while holding down the shift key, and then clicking on ignore.

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**Author:** ![amjad76](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@amjad76](https://forums.ankiweb.net/u/amjad76)\
**Post date:** [September 8, 2020, 5:20pm UTC](https://forums.ankiweb.net/t/error-in-opening-desktop/3140/4 "2020-09-08T17:20:42Z")

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Thankyou very much for your advice, followed it and it works now!

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:32am UTC](https://forums.ankiweb.net/t/error-in-opening-desktop/3140/5 "2023-05-01T05:32:13Z")

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