# Error in downloading from the web version to sync cards

**URL:** <https://forums.ankiweb.net/t/error-in-downloading-from-the-web-version-to-sync-cards/17760>\
**Category:** Help\
**Created:** [February 21, 2022, 11:03pm UTC](https://forums.ankiweb.net/t/error-in-downloading-from-the-web-version-to-sync-cards/17760 "2022-02-21T23:03:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JustineK](https://avatars.discourse-cdn.com/v4/letter/j/9f8e36/32.png) [@JustineK](https://forums.ankiweb.net/u/JustineK)\
**Post date:** [February 21, 2022, 11:03pm UTC](https://forums.ankiweb.net/t/error-in-downloading-from-the-web-version-to-sync-cards/17760/1 "2022-02-21T23:03:24Z")

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I opened Anki on my desktop and saw a message which required me to sync the desktop and cloud version by either downloading from the cloud or uploading to the cloud. I chose to download from the cloud, which I have done before without any problems. But this time, I got an error message. (Sorry, it was only there a short time, so I didn’t have time to get a photo.) Then the sync started. I can’t recall whether the sync started by itself or I selected something to start it. The sync is now stuck, saying “Checking media … 0/9kBup, 0.2 kB down.” It will not progress beyond that point and I have the little circle going round and round also suggesting that Anki is stuck. I also have a dialogue box to update Anki. See below photo showing the “stuck” state.

I have tried rebooting my PC and reopening Anki, but I get the same stuck sync. How can this be fixed?

 ![Anki](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/3/33a5521b3f263a5485c00f16dc51f72ab05ce73b.jpeg)

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**Author:** ![roxgib](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/roxgib/32/9238_2.png) [@roxgib](https://forums.ankiweb.net/u/roxgib)\
**Post date:** [February 22, 2022, 2:25am UTC](https://forums.ankiweb.net/t/error-in-downloading-from-the-web-version-to-sync-cards/17760/2 "2022-02-22T02:25:27Z")

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You can disable syncing on startup by holding down the shift key as Anki starts (though this might also disable checking for updates?).

You can also just download the latest version straight from the [website](https://apps.ankiweb.net) and install it. Doing so shouldn’t affect your collection.

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**Author:** ![BlackBeans](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/blackbeans/32/2283_2.png) [@BlackBeans](https://forums.ankiweb.net/u/BlackBeans)\
**Post date:** [February 22, 2022, 9:24am UTC](https://forums.ankiweb.net/t/error-in-downloading-from-the-web-version-to-sync-cards/17760/3 "2022-02-22T09:24:21Z")

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In general, when you have an issue your first reflex should always to update your software (not only Anki).

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**Author:** ![JustineK](https://avatars.discourse-cdn.com/v4/letter/j/9f8e36/32.png) [@JustineK](https://forums.ankiweb.net/u/JustineK)\
**Post date:** [February 22, 2022, 4:13pm UTC](https://forums.ankiweb.net/t/error-in-downloading-from-the-web-version-to-sync-cards/17760/4 "2022-02-22T16:13:26Z")

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(post deleted by author)

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 4:30am UTC](https://forums.ankiweb.net/t/error-in-downloading-from-the-web-version-to-sync-cards/17760/5 "2023-05-01T04:30:57Z")

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