# Error deleting note from browser **URL:** \ **Category:** Help\ **Created:** [July 15, 2022, 10:09am UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474 "2022-07-15T10:09:36Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![namrw](https://avatars.discourse-cdn.com/v4/letter/n/8dc957/32.png) [@namrw](https://forums.ankiweb.net/u/namrw)\ **Post date:** [July 15, 2022, 10:09am UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474/1 "2022-07-15T10:09:36Z")
Error when deleting note from browser - do review - open browser, and search for the card currently displayed in review window - delete that card from the browser - return to review screen - error message appears Message is: An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed. If the issue only occurs when add-ons are enabled, please use the Tools\>Add-ons menu item to disable some add-ons and restart Anki, repeat until you discover the add-on that is causing the problem. When you’ve discovered the add-on that is causing the problem, please report the issue on the [add-ons section](https://help.ankiweb.net/discussions/add-ons/) of our support site. Debug info: Anki 2.1.49 (dc80804a) Python 3.8.6 Qt 5.14.2 PyQt 5.14.2 Platform: Mac 10.16 Flags: frz=True ao=True sv=2 Add-ons, last update check: 2022-07-15 11:20:48 Caught exception: Traceback (most recent call last): File “aqt/webview.py”, line 541, in handler File “aqt/reviewer.py”, line 496, in \_onAnswerButton File “aqt/reviewer.py”, line 422, in \_answerCard File “anki/scheduler/v2.py”, line 463, in answerCard File “anki/cards.py”, line 117, in flush File “anki/\_backend/generated.py”, line 936, in update\_cards File “anki/\_backend/ **init**.py”, line 131, in \_run\_command anki.errors.NotFoundError occurs on anki version 2.1.49 and newer versions ---
**Author:** ![Rumo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/rumo/32/1505_2.png) [@Rumo](https://forums.ankiweb.net/u/Rumo)\ **Post date:** [July 15, 2022, 10:56am UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474/2 "2022-07-15T10:56:01Z")
One user was able to solve a very similar issue by [changig the video driver](https://docs.ankiweb.net/platform/mac/display-issues.html). > [@Error when deleting a card from browser](https://forums.ankiweb.net/t/error-when-deleting-a-card-from-browser/20011): > > do reviews open browser, and search for the card currently displayed in review window delete that card from the browser return to review screen and attempt to show answer/answer Cood on the card error message appears (or sometimes an empty dialogue) [image] Error An error occurred. Please use Tools \> Check Database to see if that fixes the problem. If problems persist, please report the problem on our support site. Please copy and paste the information below into your report. Anki 2.1.52 (ab… ---
**Author:** ![namrw](https://avatars.discourse-cdn.com/v4/letter/n/8dc957/32.png) [@namrw](https://forums.ankiweb.net/u/namrw)\ **Post date:** [July 16, 2022, 6:20am UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474/3 "2022-07-16T06:20:56Z")
It hasn’t solved the issue for me ☹ ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [July 17, 2022, 1:37am UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474/4 "2022-07-17T01:37:10Z")
Please follow the steps on [When problems occur - Frequently Asked Questions](https://faqs.ankiweb.net/when-problems-occur.html) ---
**Author:** ![namrw](https://avatars.discourse-cdn.com/v4/letter/n/8dc957/32.png) [@namrw](https://forums.ankiweb.net/u/namrw)\ **Post date:** [July 18, 2022, 12:27pm UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474/5 "2022-07-18T12:27:11Z")
I disabled all my add ons and none of them was causing the problem, maybe it’s a glitch in the system? ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [July 21, 2022, 2:06am UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474/6 "2022-07-21T02:06:07Z")
I can’t seem to reproduce this in 2.1.54 - when the card is deleted in the browse screen, the review screen automatically greys out and refreshes when you return to it. ---
**Author:** ![avmo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/avmo/32/5520_2.png) [@avmo](https://forums.ankiweb.net/u/avmo)\ **Post date:** [December 25, 2022, 10:27pm UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474/7 "2022-12-25T22:27:19Z")
It continued to happen, on and off (but less frequently). It has not happened at all on version 2.1.55… not yet (?). It is still on my watch list. As soon as I find a culprit, i will post the steps. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 3:59am UTC](https://forums.ankiweb.net/t/error-deleting-note-from-browser/21474/8 "2023-05-01T03:59:13Z")