# Error cannot be solved. Please help

**URL:** https://forums.ankiweb.net/t/error-cannot-be-solved-please-help/25962
**Category:** Help
**Created:** [January 3, 2023, 10:54am UTC](https://forums.ankiweb.net/t/error-cannot-be-solved-please-help/25962 "2023-01-03T10:54:19Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![hifivesky](https://avatars.discourse-cdn.com/v4/letter/h/a4c791/32.png) [@hifivesky](https://forums.ankiweb.net/u/hifivesky)
#### Post date: [January 3, 2023, 10:54am UTC](https://forums.ankiweb.net/t/error-cannot-be-solved-please-help/25962/1 "2023-01-03T10:54:19Z")

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Error  
An error occurred. Please use Tools \> Check Database to see if that fixes the problem.  
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.  
Anki 2.1.55 (01caec2a) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1  
Platform: macOS-11.7-x86\_64-i386-64bit  
Flags: frz=True ao=False sv=2  
Add-ons, last update check: 2022-12-29 17:39:38

Caught exception:  
Traceback (most recent call last):  
File “aqt.progress”, line 118, in handler  
File “aqt.main”, line 1413, in refresh\_certs  
FileNotFoundError: [Errno 2] No such file or directory: ‘/var/folders/tn/ddtgdjw91n9bfs8m9c7whgcm0000gn/T/tmppotw3dp7cacert.pem’

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### Author: ![NameLessGO](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/namelessgo/32/34298_2.png) [@NameLessGO](https://forums.ankiweb.net/u/NameLessGO)
#### Post date: [January 3, 2023, 5:31pm UTC](https://forums.ankiweb.net/t/error-cannot-be-solved-please-help/25962/2 "2023-01-03T17:31:58Z")

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> [@Anki Mac: 'refresh certs: no such file or directory' error](https://forums.ankiweb.net/t/anki-mac-refresh-certs-no-such-file-or-directory-error/25782/3):
>
> Thank you for the reports; a fix for this will be in the next beta/release. In the mean time, restarting Anki should make it go away temporarily.

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### Author: ![hifivesky](https://avatars.discourse-cdn.com/v4/letter/h/a4c791/32.png) [@hifivesky](https://forums.ankiweb.net/u/hifivesky)
#### Post date: [January 4, 2023, 8:39am UTC](https://forums.ankiweb.net/t/error-cannot-be-solved-please-help/25962/3 "2023-01-04T08:39:51Z")

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okay thank you, will try and let you know if it doesn’t go away.

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### Author: ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)
#### Post date: [February 3, 2023, 8:40am UTC](https://forums.ankiweb.net/t/error-cannot-be-solved-please-help/25962/4 "2023-02-03T08:40:40Z")

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