# Didn't receive verification email. I can't synchronise now

**URL:** <https://forums.ankiweb.net/t/didnt-receive-verification-email-i-cant-synchronise-now/16145>\
**Category:** Syncing & AnkiWeb\
**Created:** [December 25, 2021, 5:19pm UTC](https://forums.ankiweb.net/t/didnt-receive-verification-email-i-cant-synchronise-now/16145 "2021-12-25T17:19:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ben2](https://avatars.discourse-cdn.com/v4/letter/b/a8b319/32.png) [@Ben2](https://forums.ankiweb.net/u/Ben2)\
**Post date:** [December 25, 2021, 5:19pm UTC](https://forums.ankiweb.net/t/didnt-receive-verification-email-i-cant-synchronise-now/16145/1 "2021-12-25T17:19:33Z")

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Hello,  
I recently started reviewing cards with Anki again, but Anki Droid, aswell as AnkiWeb tell me I should have received a verification email, to enable syncing again. However I didn’t receive anything and I never before have received any email from Anki. The email-address is definitely right and existing. Do you know, what to do?  
Thank you for any tips or helpful advice!

 ![IMG_20211225_181257](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/5/5110ba436130b18cd65e015307500e44b627eef0.jpeg)

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [December 25, 2021, 6:52pm UTC](https://forums.ankiweb.net/t/didnt-receive-verification-email-i-cant-synchronise-now/16145/2 "2021-12-25T18:52:22Z")

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Maybe this is relevant: [Emails not being received - Frequently Asked Questions](https://faqs.ankiweb.net/emails-not-being-received.html)

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**Author:** ![Ben2](https://avatars.discourse-cdn.com/v4/letter/b/a8b319/32.png) [@Ben2](https://forums.ankiweb.net/u/Ben2)\
**Post date:** [December 25, 2021, 7:00pm UTC](https://forums.ankiweb.net/t/didnt-receive-verification-email-i-cant-synchronise-now/16145/3 "2021-12-25T19:00:28Z")

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Thanks,  
the email got sent as I logged into my account directly over [ankiweb.net](http://ankiweb.net)

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 6:14am UTC](https://forums.ankiweb.net/t/didnt-receive-verification-email-i-cant-synchronise-now/16145/4 "2023-05-01T06:14:21Z")

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