# Decks don't download nor are they in AnkiWeb **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [January 18, 2022, 11:32pm UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811 "2022-01-18T23:32:24Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![peevedpupil](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peevedpupil](https://forums.ankiweb.net/u/peevedpupil)\ **Post date:** [January 18, 2022, 11:32pm UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811/1 "2022-01-18T23:32:25Z")
Hi! I am not an Anki expert so please bear with me. I have been using Anki for the past couple of years or so. The last time I used the desktop app on Windows was literally months ago. I make sure to sync my decks as well. So, to the problem. I got a new computer (Mac) and downloaded Anki and tried to download my decks. After a couple of attempts in doing so, I thought I finally downloaded my decks. In the media sync log, the last things I see are: Tue Jan 18 18:48:24 2022: Added: ⁨0⁩↑ ⁨34629⁩↓, Removed: ⁨0⁩↑ ⁨0⁩↓, Checked: ⁨34749⁩ Tue Jan 18 18:48:25 2022: Media sync complete. But the decks aren’t in Anki. Nor are they in AnkiWeb (which is also strange). When I go to Tools \> Check Media, I see a ton of images that belonged to my previous decks, but alas the decks didn’t download? What went wrong and what can I do? Is there also a way to somehow get my add-ons (do they sync also or no?) or the custom card templates that I made (don’t know if they sync as well, but I have made cards using this template; i just forgot how i made the template :’( ). I am nowhere near my old computer, so do I have to start off from scratch? ---
**Author:** ![ankibaby](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@ankibaby](https://forums.ankiweb.net/u/ankibaby)\ **Post date:** [January 19, 2022, 3:55am UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811/2 "2022-01-19T03:55:05Z")
One case that anki will only download media but not decks is all decks have been deleted before upload to ankiweb ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [January 20, 2022, 12:49am UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811/3 "2022-01-20T00:49:33Z")
Media syncing is independent of cards. I’m afraid it appears you may have uploaded a blank collection to AnkiWeb. There appears to be an old backup on AnkiWeb available; if you would like your current AnkiWeb collection overwritten with it, please confirm on [anki.tenderapp.com](http://anki.tenderapp.com) ---
**Author:** ![peevedpupil](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peevedpupil](https://forums.ankiweb.net/u/peevedpupil)\ **Post date:** [January 20, 2022, 1:06am UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811/4 "2022-01-20T01:06:08Z")
do you know how i would get the old backup? ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [January 20, 2022, 1:29am UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811/5 "2022-01-20T01:29:00Z")
By confirming you want me to overwrite your AnkiWeb collection on the link above. ---
**Author:** ![peevedpupil](https://avatars.discourse-cdn.com/v4/letter/p/f19dbf/32.png) [@peevedpupil](https://forums.ankiweb.net/u/peevedpupil)\ **Post date:** [January 20, 2022, 3:20am UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811/6 "2022-01-20T03:20:34Z")
the link shows me this. i’m not sure where to go to confirm the overwriting 😕 ![ankitenderapp](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/0/0fd846a4d11153198133701ce0705a7b491f6700.jpeg) ---
**Author:** ![BlackBeans](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/blackbeans/32/2283_2.png) [@BlackBeans](https://forums.ankiweb.net/u/BlackBeans)\ **Post date:** [January 20, 2022, 7:05am UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811/7 "2022-01-20T07:05:01Z")
I think you just need to create a thread there, asking for your collection to be overwritten with an old backup by @dae. I believe this is to ensure that your account is really yours. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 6:14am UTC](https://forums.ankiweb.net/t/decks-dont-download-nor-are-they-in-ankiweb/16811/8 "2023-05-01T06:14:03Z")