# Deck vanished, forum combing unsuccessful, backups also empty **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [February 4, 2021, 12:05am UTC](https://forums.ankiweb.net/t/deck-vanished-forum-combing-unsuccessful-backups-also-empty/7199 "2021-02-04T00:05:33Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jakesturg](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@jakesturg](https://forums.ankiweb.net/u/jakesturg)\ **Post date:** [February 4, 2021, 12:05am UTC](https://forums.ankiweb.net/t/deck-vanished-forum-combing-unsuccessful-backups-also-empty/7199/1 "2021-02-04T00:05:34Z")
Hello, I made a deck over the span of two days, nothing major, but when I synced to try to upload my file, I was prompted with the ankiweb option to upload or download. I proceeded to attempt to upload the file, but then my deck disappeared. I have combed forums and tried to restore backups to no avail. If I cannot retrieve deck successfully, then I at least want to understand what happened in order to avoid the same issues in the future. Thank you ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [February 4, 2021, 11:03am UTC](https://forums.ankiweb.net/t/deck-vanished-forum-combing-unsuccessful-backups-also-empty/7199/2 "2021-02-04T11:03:06Z")
It looks like you chose “download” on your first sync, which will overwrite the local contents with the contents on AnkiWeb. A backup should have been created in that case however - I presume backups are enabled in the preferences screen? Did you check the backups folder? [Restoring an Automatic Backup (Recovering from Data Loss) - Frequently Asked Questions](https://faqs.ankiweb.net/restoring-an-automatic-backup-recovering-from-data-loss.html) ---
**Author:** ![jakesturg](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@jakesturg](https://forums.ankiweb.net/u/jakesturg)\ **Post date:** [February 4, 2021, 12:50pm UTC](https://forums.ankiweb.net/t/deck-vanished-forum-combing-unsuccessful-backups-also-empty/7199/3 "2021-02-04T12:50:57Z")
Wow I’m sorry then. Yes I have tried to restore about 3 backups around that time period and none of them have the deck unfortunately. ---
**Author:** ![jakesturg](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@jakesturg](https://forums.ankiweb.net/u/jakesturg)\ **Post date:** [February 4, 2021, 1:27pm UTC](https://forums.ankiweb.net/t/deck-vanished-forum-combing-unsuccessful-backups-also-empty/7199/4 "2021-02-04T13:27:47Z")
Error An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed. If the issue only occurs when add-ons are enabled, please use the Tools \> Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem. When you’ve discovered the add-on that is causing the problem, please report the issue on the add-on support site. Debug info: Anki 2.1.38 (355e4cd5) Python 3.8.6 Qt 5.14.2 PyQt 5.14.2 Platform: Mac 10.16 Flags: frz=True ao=True sv=1 Add-ons, last update check: 2021-02-03 18:15:50 Add-ons possibly involved: ⁨Image Occlusion Enhanced for Anki 21 alpha⁩ Caught exception: Traceback (most recent call last): File “aqt/utils.py”, line 373, in accept File “aqt/main.py”, line 334, in doOpen File “aqt/main.py”, line 357, in \_openBackup File “aqt/main.py”, line 282, in onOpenProfile File “aqt/main.py”, line 406, in loadProfile File “aqt/hooks\_gen.py”, line 2146, in **call** File “anki/hooks.py”, line 34, in runHook File “/Users/jakesturgill/Library/Application Support/Anki2/addons21/1374772155/main.py”, line 203, in onProfileLoaded getSyncedConfig() File “/Users/jakesturgill/Library/Application Support/Anki2/addons21/1374772155/config.py”, line 78, in getSyncedConfig if ‘imgocc’ not in mw.col.conf: AttributeError: ‘NoneType’ object has no attribute ‘conf’ This is the error that I am presented with when I try to revert to the backup around the time of my blunder ---
**Author:** ![jakesturg](https://avatars.discourse-cdn.com/v4/letter/j/dbc845/32.png) [@jakesturg](https://forums.ankiweb.net/u/jakesturg)\ **Post date:** [February 4, 2021, 4:34pm UTC](https://forums.ankiweb.net/t/deck-vanished-forum-combing-unsuccessful-backups-also-empty/7199/5 "2021-02-04T16:34:54Z")
And then I follow the error prompts to block add ons and use backup, and the backup is missing the deck as well ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [February 6, 2021, 5:18am UTC](https://forums.ankiweb.net/t/deck-vanished-forum-combing-unsuccessful-backups-also-empty/7199/6 "2021-02-06T05:18:00Z")
I’m afraid if you’re unable to locate the data in any backups, it has probably been lost. ☹ I just tried to reproduce this and found that Anki is not taking a backup when choosing “download”, which it used to do, so this functionality likely got accidentally lost when some code was moved about - I’ll look into it. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 6:18am UTC](https://forums.ankiweb.net/t/deck-vanished-forum-combing-unsuccessful-backups-also-empty/7199/7 "2023-05-01T06:18:33Z")