# CSV import ok, but exports from Anki desktop not working in mobile app

**URL:** <https://forums.ankiweb.net/t/csv-import-ok-but-exports-from-anki-desktop-not-working-in-mobile-app/38668>\
**Category:** Help\
**Created:** [December 21, 2023, 10:37am UTC](https://forums.ankiweb.net/t/csv-import-ok-but-exports-from-anki-desktop-not-working-in-mobile-app/38668 "2023-12-21T10:37:49Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ankiuser2023](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@ankiuser2023](https://forums.ankiweb.net/u/ankiuser2023)\
**Post date:** [December 21, 2023, 10:37am UTC](https://forums.ankiweb.net/t/csv-import-ok-but-exports-from-anki-desktop-not-working-in-mobile-app/38668/1 "2023-12-21T10:37:49Z")

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I manage to import CSV files into Anki desktop. The cards look ok when I view them in the desktop app. When those apkg files are exported and imported into Android or iPhone apps, we get the following error message:  
_Please update to the latest Anki version, then import the .colpkg/.apkg file again._  
What settings might I be missing?

All apps should be up to date.  
Decks created manually in desktop export and import to mobile app fine.  
UTF-8 files - still getting the error message.

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**Author:** ![sprvlcn](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@sprvlcn](https://forums.ankiweb.net/u/sprvlcn)\
**Post date:** [December 21, 2023, 3:44pm UTC](https://forums.ankiweb.net/t/csv-import-ok-but-exports-from-anki-desktop-not-working-in-mobile-app/38668/2 "2023-12-21T15:44:31Z")

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Just to make sure, when you use the Help / About menu item, what version does it show?

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**Author:** ![ankiuser2023](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@ankiuser2023](https://forums.ankiweb.net/u/ankiuser2023)\
**Post date:** [December 22, 2023, 9:36am UTC](https://forums.ankiweb.net/t/csv-import-ok-but-exports-from-anki-desktop-not-working-in-mobile-app/38668/3 "2023-12-22T09:36:26Z")

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Version ⁨23.10.1 (fac9e0ee)⁩

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**Author:** ![ankiuser2023](https://avatars.discourse-cdn.com/v4/letter/a/439d5e/32.png) [@ankiuser2023](https://forums.ankiweb.net/u/ankiuser2023)\
**Post date:** [December 22, 2023, 10:30am UTC](https://forums.ankiweb.net/t/csv-import-ok-but-exports-from-anki-desktop-not-working-in-mobile-app/38668/5 "2023-12-22T10:30:11Z")

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I now opened the CSV file with notepad and saved it as .txt file, still making sure it’s UTF-8. I imported that file, and the problem was solved!

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [January 21, 2024, 10:30am UTC](https://forums.ankiweb.net/t/csv-import-ok-but-exports-from-anki-desktop-not-working-in-mobile-app/38668/6 "2024-01-21T10:30:59Z")

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Closed on January 21, 2024, 10:30am UTC

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