# "Creating backup" pop-up showing forever **URL:** \ **Category:** Help\ **Created:** [May 14, 2024, 3:47pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793 "2024-05-14T15:47:15Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Asperguy](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Asperguy](https://forums.ankiweb.net/u/Asperguy)\ **Post date:** [May 14, 2024, 3:47pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/1 "2024-05-14T15:47:15Z")
Hello ! I tried to search on the forum and on reddit for people who would have encountered the same problem as me, I only found one forum post from december 2023, which offers no solution. I also tried all the troubleshooting steps, but it didn’t help. When I’m in the browser, every 15-20 minutes or so (I haven’t measured precisely, but it’s several times an hour without a doubt), the “creating backup” pop-up appears but never closes, which makes Anki completely impossible to use because the browser and decks don’t open. The only way I can get back to work is to kill the process via the task manager and restart Anki, every fifteen minutes or so. Is there any way of solving this problem at the moment? ---
**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\ **Post date:** [May 14, 2024, 4:39pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/2 "2024-05-14T16:39:47Z")
[https://docs.ankiweb.net/troubleshooting.html](https://docs.ankiweb.net/troubleshooting.html) ---
**Author:** ![Asperguy](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Asperguy](https://forums.ankiweb.net/u/Asperguy)\ **Post date:** [May 14, 2024, 5:10pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/3 "2024-05-14T17:10:14Z")
As mentioned in my post, I have tried all the troubleshooting steps, which didn’t solve the problem. ---
**Author:** ![ferophila](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/ferophila/32/10566_2.png) [@ferophila](https://forums.ankiweb.net/u/ferophila)\ **Post date:** [May 14, 2024, 5:47pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/4 "2024-05-14T17:47:22Z")
What operating system, which Anki version? ---
**Author:** ![Asperguy](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Asperguy](https://forums.ankiweb.net/u/Asperguy)\ **Post date:** [May 14, 2024, 6:05pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/5 "2024-05-14T18:05:32Z")
Respectively windows 11 / version 23.12.1 and windows 10 / version 24.04.1, I have the same problem on both computers (all drivers are up to date) ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [May 14, 2024, 7:54pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/6 "2024-05-14T19:54:50Z")
Have you tried running Anki with add-ons disabled? I know you said you already tried everything on the Troubleshooting checklist – but the cure for this issue in the past has been add-on related. ---
**Author:** ![Asperguy](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Asperguy](https://forums.ankiweb.net/u/Asperguy)\ **Post date:** [May 16, 2024, 2:29am UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/7 "2024-05-16T02:29:09Z")
Yes, I tried with the addons disabled, it didn’t help… ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [May 17, 2024, 6:31am UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/8 "2024-05-17T06:31:16Z")
Can you reproduce the issue with the current beta version of Anki? ---
**Author:** ![Asperguy](https://avatars.discourse-cdn.com/v4/letter/a/a6a055/32.png) [@Asperguy](https://forums.ankiweb.net/u/Asperguy)\ **Post date:** [May 22, 2024, 7:00pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/9 "2024-05-22T19:00:43Z")
I’ve been trying for a few days now and the mistake has happened only twice in over 10 hours of work. It’s definitely much better but it still happens ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [May 23, 2024, 10:16am UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/10 "2024-05-23T10:16:33Z")
Getting rid of it completely may not be possible - it will depend on the size of your collection, speed of your computer, whether background tasks are running, etc. ---
**Author:** ![krstoevan](https://avatars.discourse-cdn.com/v4/letter/k/3ec8ea/32.png) [@krstoevan](https://forums.ankiweb.net/u/krstoevan)\ **Post date:** [May 31, 2024, 6:57pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/11 "2024-05-31T18:57:05Z")
it’s happening to me again. which i reported before. > [@Auto backup disrupt the use and halt anki, as reported before](https://forums.ankiweb.net/t/auto-backup-disrupt-the-use-and-halt-anki-as-reported-before/42587/3): > > Note: the problem in [How to disable backup feature](https://forums.ankiweb.net/t/how-to-disable-backup-feature/38880) is that Anki hangs and becomes unusable, not that the pop-up is annoying and that it might interrupt whatever you are doing. the modify to 9999h and 1/1/1 for the daily/weekly/monthly backups dont work. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [May 31, 2024, 7:03pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/12 "2024-05-31T19:03:50Z")
Go to – Help \> About \> Copy Debug Info – and paste that here. And does it continue happening when you have all add-ons disabled (Troubleshooting Checklist #2 – [Troubleshooting - Anki Manual](https://docs.ankiweb.net/troubleshooting.html))? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [June 30, 2024, 7:04pm UTC](https://forums.ankiweb.net/t/creating-backup-pop-up-showing-forever/44793/13 "2024-06-30T19:04:49Z")
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