# Corrupted file or directory error

**URL:** <https://forums.ankiweb.net/t/corrupted-file-or-directory-error/2478>\
**Category:** Help\
**Created:** [August 20, 2020, 3:16am UTC](https://forums.ankiweb.net/t/corrupted-file-or-directory-error/2478 "2020-08-20T03:16:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anusree](https://avatars.discourse-cdn.com/v4/letter/a/e19adc/32.png) [@anusree](https://forums.ankiweb.net/u/anusree)\
**Post date:** [August 20, 2020, 3:16am UTC](https://forums.ankiweb.net/t/corrupted-file-or-directory-error/2478/1 "2020-08-20T03:16:54Z")

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Hello, I am receiving such error from this morning.

Error  
An error occurred. Please use Tools \> Check Database to see if that fixes the problem.  
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.  
Anki 2.1.28 (7d8818f8) Python 3.8.0 Qt 5.15.0 PyQt 5.15.0  
Platform: Windows 10  
Flags: frz=True ao=False sv=1  
Add-ons, last update check: 2020-08-19 11:35:04

Caught exception:  
Traceback (most recent call last):  
File “aqt\taskman.py”, line 87, in \_on\_closures\_pending  
File “aqt\taskman.py”, line 59, in   
File “aqt\mediacheck.py”, line 81, in \_on\_finished  
File “concurrent\futures\_base.py”, line 432, in result  
File “concurrent\futures\_base.py”, line 388, in \_\_get\_result  
File “concurrent\futures\thread.py”, line 57, in run  
File “aqt\mediacheck.py”, line 70, in \_check  
File “lib\site-packages\anki\media.py”, line 184, in check  
File “lib\site-packages\anki\rsbackend\_gen.py”, line 185, in check\_media  
File “lib\site-packages\anki\rsbackend.py”, line 265, in \_run\_command  
anki.rsbackend.IOError: IOError { info: “Os { code: 1392, kind: Other, message: “The file or directory is corrupted and unreadable.” }” }

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<div class="post-metadata">

**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [August 20, 2020, 5:38am UTC](https://forums.ankiweb.net/t/corrupted-file-or-directory-error/2478/2 "2020-08-20T05:38:34Z")

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That may be an issue with your filesystem - perhaps the Windows disk utility can find and repair it for you.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:35am UTC](https://forums.ankiweb.net/t/corrupted-file-or-directory-error/2478/3 "2023-05-01T05:35:15Z")

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Closed on May 1, 2023, 5:35am UTC