# Collection media deleted **URL:** https://forums.ankiweb.net/t/collection-media-deleted/56476 **Category:** Syncing & AnkiWeb **Created:** [February 28, 2025, 7:00am UTC](https://forums.ankiweb.net/t/collection-media-deleted/56476 "2025-02-28T07:00:30Z") **Posts on this page:** 1 **Showing post:** 4
### Author: ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika) #### Post date: [March 7, 2025, 9:57pm UTC](https://forums.ankiweb.net/t/collection-media-deleted/56476/4 "2025-03-07T21:57:45Z")
There are a few possibilities for getting around that error – - Log out of sync [Preferences \> Syncing] and then when you click sync again, you’ll log back in. That will force a re-scan of the media and usually clears up that error. - Another option [I thought of this just now, but I think it will work] – create a new (empty) profile in desktop Anki [File \> Switch Profiles], and do a one-way sync upload to AnkiWeb. Then you can log out of sync there, switch back to your real profile, and do a one-way sync upload to AnkiWeb of your real collection. - There has been an issue lately after we restore media for folks, so if the re-scan doesn’t do it, we might need to have the dev fix your account on the server side. - As a last resort, you can delete your AnkiWeb account from your account settings page. That _should_ 🤞🏽 free up your email address to create a new account and start syncing with that. --- _[View the full topic](https://forums.ankiweb.net/t/collection-media-deleted/56476)._