When opening Anki today, I was asked if I wanted to update to Anki 26.9. I said Yes and the Terminal opened on my Mac running MacOS 26.6.2. The Terminal opened and asked if I wanted to continue with the update, as well as the other options. I hit Enter to continue the update and received this error:
Checking for updatesā¦
Updating Ankiā¦
Ć No solution found when resolving dependencies for split
ā (python_full_version >= ā3.10ā):
ā°ā
Because there is no version of anki-release==26.9 and your project
depends on anki-release==26.9, we can conclude that your project's requirements are unsatisfiable.Install failed: Failed to run (1): /Applications/Anki.app/Contents/MacOS/uv sync --upgrade --no-config --managed-python --python 3.13.5
Error: Failed to run (1): /Applications/Anki.app/Contents/MacOS/uv sync --upgrade --no-config --managed-python --python 3.13.5
Now, when I try to open Anki, the Terminal immediately opens. And Iām presented with the same options. Iāve tried the next option of choosing a version and selecting 26.09 and that produces the same error.
Anki seems to be uninstalled. So, now do I just download and install from the web site?
Yes, thatās the correct way to upgrade from 25.09.4 and older versions.
You need to manually download and install the latest version if youāre on 25.09.4 and older versions: https://apps.ankiweb.net/
Your existing installation should be automatically replaced.
More details: https://forums.ankiweb.net/t/an-important-note-about-updating-to-26-05-and-later/
Same thing is happening to me
@williammartinez20087 @benes680 What was your existing version before the upgrade? Try uninstalling Anki normally from Windows settings then check if the installation folder still exists (C:\Users\%USERNAME%\AppData\Local\Programs\Anki by default), if so delete it manually then download the new version from https://apps.ankiweb.net/
Thanks, it worked, you helped me a lot!!
Hi I am having the same problem as the people above, how do I know what the installation folder would look like
Right-click on your Anki shortcut (or search in the Start menu) then click āOpen file locationā
Thank you Goat!
It looks like you had an old Anki installation (25.02) that didnāt get completely replaced by the new version. Try uninstalling Anki normally from Windows settings then check if the installation folder still exists (C:\Users\%USERNAME%\AppData\Local\Programs\Anki by default), if so delete it manually then download the new version from https://apps.ankiweb.net/
It worked! Thank you so much!
Everything I see in the forum says that problems with updating to the latest version were resolved in June. I did not receive a prompt to update back then, but I did receive such a prompt today Sept 14, 2026, and got the message copied below. Apparently now I also cannot use the old version either. I have a MacBook Air M5 running Tahoe 26.6.2. I can use existing flashcards that I synchronized earlier on my iphone, but Iāve always created new cards on my laptop.
Checking for updatesā¦
Updating Ankiā¦
Ć No solution found when resolving dependencies for split
ā (python_full_version >= ā3.10ā):
ā°ā Because there is no version of anki-release==26.9 and your project
depends on anki-release==26.9, we can conclude that your project's
requirements are unsatisfiable.
Install failed: Failed to run (1): /Applications/Anki.app/Contents/MacOS/uv sync --upgrade --no-config --managed-python --python 3.13.5
Error: Failed to run (1): /Applications/Anki.app/Contents/MacOS/uv sync --upgrade --no-config --managed-python --python 3.13.5
Press enter to closeā¦
I was recently prompted to download the most recent version of anki and when i did there seemed to be an error when launching it so I responded by uninstalling it and re-installing anki for windows 10+. Now it will not get past this error page:
Traceback (most recent call last):File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app\anki_main_.py", line 21, in File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app\anki\app.py", line 6, in mainFile "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt_init_.py", line 52, in File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\anki\lang.py", line 13, in File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\anki_backend.py", line 52, in Exception: rsbridge and anki build hashes do not match:29192d15 vs e62e7739
I have tried unistalling every last trace of it on my computer and it continues to show this error every time I install a new launcher.
See above.
I tried this (MacOS), but now I canāt open the reinstalled app. Thereās a big white X over it and I get an error saying that this application is not supported on this Mac. Do you know how I can solve this?
You donāt need the launcher anymore. See above.
Did you download the right version for your system?