Can't sync up and keep getting this message. Someone please help me

Syncing failed:

‘[Errno 185090050] _ssl.c:340: error:0B084002:x509 certificate routines:X509_load_cert_crl_file:system lib’

never have had that issue. but here’s a topic on old support site that might help you solve your problem.

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Thanks for responding

So that forum says to uninstall and then reinstall a new version of anki however when I go to my control panel in order to uninstall anki, it is not there.

you can use the uninstall.exe file in anki folder. (C:\Program Files\Anki if you haven’t changed the installation folder)