# Can't sync between mobile app and desktop

**URL:** <https://forums.ankiweb.net/t/cant-sync-between-mobile-app-and-desktop/67913>\
**Category:** Syncing & AnkiWeb\
**Created:** [December 23, 2025, 6:01pm UTC](https://forums.ankiweb.net/t/cant-sync-between-mobile-app-and-desktop/67913 "2025-12-23T18:01:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ortkiewitcz](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@ortkiewitcz](https://forums.ankiweb.net/u/ortkiewitcz)\
**Post date:** [December 23, 2025, 6:01pm UTC](https://forums.ankiweb.net/t/cant-sync-between-mobile-app-and-desktop/67913/1 "2025-12-23T18:01:13Z")

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I’m trying to sync between my paid mobile app and my free desktop app. Whenever I press the sync button in my desktop app, it says “server aborted”. Could you tell me what the issue is?

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**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [December 23, 2025, 7:54pm UTC](https://forums.ankiweb.net/t/cant-sync-between-mobile-app-and-desktop/67913/2 "2025-12-23T19:54:48Z")

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That error message doesn’t look familiar. Did you download your desktop Anki from our main site? [https://apps.ankiweb.net/#downloads](https://apps.ankiweb.net/#downloads)

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**Author:** ![ortkiewitcz](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@ortkiewitcz](https://forums.ankiweb.net/u/ortkiewitcz)\
**Post date:** [December 26, 2025, 5:01pm UTC](https://forums.ankiweb.net/t/cant-sync-between-mobile-app-and-desktop/67913/3 "2025-12-26T17:01:41Z")

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No, I downloaded it from Microsoft Store. But I just tried again using your link. The same error occurs.

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**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\
**Post date:** [December 26, 2025, 5:42pm UTC](https://forums.ankiweb.net/t/cant-sync-between-mobile-app-and-desktop/67913/4 "2025-12-26T17:42:57Z")

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The app in the MS Store is very old and belongs to someone else – [AnkiUniversal is not supported here - Anki FAQs](https://faqs.ankiweb.net/ankiuniversal-is-not-supported-here.html) .

You can’t “upgrade” from that app to our app, so if you’re still getting the same error, you’re still using their app.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [January 25, 2026, 5:43pm UTC](https://forums.ankiweb.net/t/cant-sync-between-mobile-app-and-desktop/67913/5 "2026-01-25T17:43:04Z")

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Closed on January 25, 2026, 5:43pm UTC

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