# Can't open options or preferences, can't synchronize **URL:** \ **Category:** Help\ **Created:** [March 17, 2022, 6:38pm UTC](https://forums.ankiweb.net/t/cant-open-options-or-preferences-cant-synchronize/18402 "2022-03-17T18:38:29Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [March 17, 2022, 6:48pm UTC](https://forums.ankiweb.net/t/cant-open-options-or-preferences-cant-synchronize/18402/2 "2022-03-17T18:48:12Z")
Updating your Anki may fix the issue (maybe try the official build). Relevant past threads: > [@Can't open settings](https://forums.ankiweb.net/t/cant-open-settings/16644): > > Hello, I can’t open the settings in the anki app, it leads to an error message (contents pasted below). I’m on Fedora 35 on KDE Plasma. Error An error occurred. Please use Tools \> Check Database to see if that fixes the problem. If problems persist, please report the problem on our support site. Please copy and paste the information below into your report. Anki 2.1.15 (442df9d6) Python 3.10.1 Qt 5.15.2 PyQt 5.15.6 Platform: Linux Flags: frz=False ao=False sv=1 Caught exception: File "/us… > [@Shift click deck options not working](https://forums.ankiweb.net/t/shift-click-deck-options-not-working/16762): > > This error appears when clicking with shift on the options button of any deck. Anyone got any hints as to what may be wrong? Debug info: Anki 2.1.50 (db804d95) Python 3.10.1 Qt 6.2.2 PyQt 6.2.2 Platform: Linux Flags: frz=False ao=True sv=3 Add-ons, last update check: 2022-01-17 10:00:33 Caught exception: Traceback (most recent call last): File "/home/yaoberh/pyenv/lib/python3.10/site-packages/aqt/deckconf.py", line 119, in onConfChange self.loadConf() File "/home/yaoberh/pyenv/lib/pyt… --- _[View the full topic](https://forums.ankiweb.net/t/cant-open-options-or-preferences-cant-synchronize/18402)._