# Can't open Anki since new update released

**URL:** <https://forums.ankiweb.net/t/cant-open-anki-since-new-update-released/4024>\
**Category:** Help\
**Created:** [October 5, 2020, 2:21pm UTC](https://forums.ankiweb.net/t/cant-open-anki-since-new-update-released/4024 "2020-10-05T14:21:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Frankcheese](https://avatars.discourse-cdn.com/v4/letter/f/5fc32e/32.png) [@Frankcheese](https://forums.ankiweb.net/u/Frankcheese)\
**Post date:** [October 5, 2020, 2:21pm UTC](https://forums.ankiweb.net/t/cant-open-anki-since-new-update-released/4024/1 "2020-10-05T14:21:14Z")

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Hi, I noticed a new update was released a couple of days ago. My version has not yet updated but it seems the message within Anki telling me that a new update is available has prevented my Anki from working and I am unable to update.

![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/f/ff1282d683e8252231f7c8953e534394e0597c1f.png)

It is stuck like this, does not sync. I left it running for a couple of hours yesterday and no luck.I am unable to close this window without running task manager and doing it there nor interact with the update window. I close it via task manager and re-open, does the same thing again and I am unable to use Anki on my desktop, fortunately I am able to use it on my phone but I am currently unable to add new cards to my deck as a result of this.

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [October 5, 2020, 3:52pm UTC](https://forums.ankiweb.net/t/cant-open-anki-since-new-update-released/4024/2 "2020-10-05T15:52:29Z")

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> [@Update interfering with sync, App wont open](https://forums.ankiweb.net/t/update-interfering-with-sync-app-wont-open/2890/2):
>
> You can fix the problem either by installing the latest version, or by starting Anki while holding down the shift key, and then clicking on ignore.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:28am UTC](https://forums.ankiweb.net/t/cant-open-anki-since-new-update-released/4024/3 "2023-05-01T05:28:14Z")

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Closed on May 1, 2023, 5:28am UTC