# Cannot uninstall or update

**URL:** <https://forums.ankiweb.net/t/cannot-uninstall-or-update/4009>\
**Category:** Help\
**Created:** [October 5, 2020, 3:31am UTC](https://forums.ankiweb.net/t/cannot-uninstall-or-update/4009 "2020-10-05T03:31:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kjk7195](https://avatars.discourse-cdn.com/v4/letter/k/ec9cab/32.png) [@kjk7195](https://forums.ankiweb.net/u/kjk7195)\
**Post date:** [October 5, 2020, 3:31am UTC](https://forums.ankiweb.net/t/cannot-uninstall-or-update/4009/1 "2020-10-05T03:31:18Z")

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I accidentally tried to install 2.1.35 version without uninstalling current 2.1.26 version on my PC.  
The installation couldn’t be completed with a popup message saying “Error opening file for writing: C:\Program Files\Anki\MSVCP140.dll”  
I tried to uninstall the current version on the control pannel to reinstall but now it says Windows cannot find ‘C:\Program Files\Anki\uninstall.exe’, so I am stuck.  
Any advice would be appreciated.

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\
**Post date:** [October 5, 2020, 10:35am UTC](https://forums.ankiweb.net/t/cannot-uninstall-or-update/4009/2 "2020-10-05T10:35:31Z")

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From [Anki - powerful, intelligent flashcards](https://apps.ankiweb.net/#download)

> **“Error opening file for writing”**
> 
> If closing Anki and Chrome does not help, please try restarting your computer, then running the installer again.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 5:28am UTC](https://forums.ankiweb.net/t/cannot-uninstall-or-update/4009/3 "2023-05-01T05:28:16Z")

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Closed on May 1, 2023, 5:28am UTC