# Cannot Sync My AnkiWeb Account (Timeout) **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [January 10, 2026, 2:46pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218 "2026-01-10T14:46:51Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![abc](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abc/32/32418_2.png) [@abc](https://forums.ankiweb.net/u/abc)\ **Post date:** [January 10, 2026, 2:46pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/1 "2026-01-10T14:46:51Z")
Hi, I’ve been having trouble syncing my AnkiWeb account for a while. Every time I try to sync from Anki on Windows or AnkiDroid, I get: > “Connection timed out. Please try again. > Error details: error sending request for url ()” I’ve already tried: - Logging out and back in - Starting Anki without add-ons - Checking the database and cleaning unused media - Forcing upload and download But none of this worked. Also: - It happens on multiple networks, including mobile data - Firewall and antivirus are not blocking Anki - Using a **new AnkiWeb account** , syncing works fine on the same devices!!! From this, it seems the issue is **specific to my original account** , not my devices or network. Is there a way to reset my account’s sync state? I saw some people in the forum having their connections issues resolved recently but mine wasn’t (by the way I’m from Argentina, in case it’s relevant). Thanks in advance! ---
**Author:** ![semyonsurkov](https://avatars.discourse-cdn.com/v4/letter/s/aeb1de/32.png) [@semyonsurkov](https://forums.ankiweb.net/u/semyonsurkov)\ **Post date:** [January 10, 2026, 9:06pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/2 "2026-01-10T21:06:46Z")
Same issue from Russia. Can you help me please? VPN doesn’t help. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/c/2/c21b464393a22f383ddb5b3d7f34d4b6afb8545c.png) ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 10, 2026, 10:56pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/3 "2026-01-10T22:56:00Z")
> [@abc](#): > > (by the way I’m from Argentina, in case it’s relevant). Today, that seems to be! A few users in Argentina have been having issues syncing. One on Reddit [found that a VPN](https://www.reddit.com/r/Anki/comments/1q6kvc3/comment/nyuwknm/) would get around it. Another gave up trying things and [created a different account](https://forums.ankiweb.net/t/error-syncing-since-december/68212). ## Try to fix your connection - It sounds like you’ve tried many of the things from the FAQs already – [Syncing failed: Connection timed out errors when syncing - Anki FAQs](https://faqs.ankiweb.net/syncing-failed-connection-timed-out-errors-when-syncing.html) and [Error establishing a secure connection when syncing - Anki FAQs](https://faqs.ankiweb.net/error-establishing-a-secure-connection-when-syncing.html) . Anybody else who thinks they are having this issue should start with those. - You can also visit [https://sync3.ankiweb.net/abc](https://sync3.ankiweb.net/abc) in your browser. [If you see a 404 error](https://forums.ankiweb.net/t/error-sending-request-for-url-error-trying-to-connect-no-have-solutions/62850/4), that means your computer _can_ see AnkiWeb servers. ## Other potential cause A few days ago, some servers were impacted by a certificate expiration – [Sync error: error sending request for url () - #35 by dae](https://forums.ankiweb.net/t/sync-error-error-sending-request-for-url/68099/35) – but that was resolved. The reason only _some_ accounts were impacted is that different accounts are on different servers, and since 2 of your have found that a newly created account is able to sync, that comes to mind. It’s possible there’s another server that didn’t get the fix, or something else hasn’t propagated worldwide yet. [User `_otp_` from Reddit – so we can dig into this further, it would be helpful to have your account information. When you respond here, use the same email address you used for AnkiWeb syncing, or send us your AnkiWeb email address privately, by DM to `@ moderators`.] ## Fastest solutions **1. Switch to a new AnkiWeb account.** - If you sync multiple devices and they aren’t currently in sync – remember that the first sync will be a one-way sync, so take care to preserve your out-of-sync collection so you can merge it after that. [Syncing with AnkiWeb - Anki Manual](https://docs.ankiweb.net/syncing.html#merging-conflicts) - If you want to use the same email address, you need to change your current account to a different email address first to free that up. - [I’d encourage you to run Check Media and clean up your unused media on your local device before syncing to the new account.] - If that works, and you’re happy with the new account, you can remove the old account on its [AnkiWeb account page](https://ankiweb.net/account/settings). You should check all of your devices to make sure they are syncing to the new account, and clear any browser cookies/passwords for the old account. **2. Use/stop using a VPN.** I don’t have any specific advice to give you about that, but it seems to work in some cases – indicating it’s an internet routing issue more than an account/server issue. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 10, 2026, 11:03pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/4 "2026-01-10T23:03:10Z")
I moved your post here because that other thread was related to a widespread outage. I think you’re either experiencing something similar to what these folks in Argentina are – so see above – or it’s another server issue in Russia – so you should also look at: > [@Anki syncing problem (“error sending request for url()”)](https://forums.ankiweb.net/t/anki-syncing-problem-error-sending-request-for-url/67163/12): > > @ezhi @opel2a See also: [Reddit - The heart of the internet](https://www.reddit.com/r/Anki/comments/1ohacxo/cannot_sync_on_macos/) – it might be related to regional (Russia) server blocking, and you might need to factor that in to your VPN settings. ---
**Author:** ![semyonsurkov](https://avatars.discourse-cdn.com/v4/letter/s/aeb1de/32.png) [@semyonsurkov](https://forums.ankiweb.net/u/semyonsurkov)\ **Post date:** [January 10, 2026, 11:19pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/5 "2026-01-10T23:19:07Z")
Okay, thank you, I have this issue even after reinstall. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/a/e/ae6ee04a1ae70e8f9c94ef2d4a29d02818159dba.png) ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/8/b/8b4e3cae11bbdd870120a73c0b2ad1c27a312061.png) ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/c/f/cf330d679703cbce4884cd2cbadf80364a58c299.png) ---
**Author:** ![abc](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abc/32/32418_2.png) [@abc](https://forums.ankiweb.net/u/abc)\ **Post date:** [January 10, 2026, 11:24pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/6 "2026-01-10T23:24:02Z")
Yep, it does seem to be a routing issue; I used a VPN and it worked on all devices. I hope I won’t have to use a VPN for long as a workaround. Thank you very much!! ---
**Author:** ![semyonsurkov](https://avatars.discourse-cdn.com/v4/letter/s/aeb1de/32.png) [@semyonsurkov](https://forums.ankiweb.net/u/semyonsurkov)\ **Post date:** [January 10, 2026, 11:27pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/7 "2026-01-10T23:27:04Z")
What’s location? ---
**Author:** ![semyonsurkov](https://avatars.discourse-cdn.com/v4/letter/s/aeb1de/32.png) [@semyonsurkov](https://forums.ankiweb.net/u/semyonsurkov)\ **Post date:** [January 11, 2026, 1:00am UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/8 "2026-01-11T01:00:30Z")
I found a solution that fixed the synchronization issue on PC. You can find the tool here: [https://github.com/youtubediscord/zapret](https://github.com/youtubediscord/zapret) **Step-by-step instructions:** 1. **Install** the program. 2. Click the **“Change bypass preset”** button (_Сменить пресет обхода блокировок_). 3. Go to the **“Settings”** tab (_Настройки_). 4. Set **“Strategy launch method”** to **“Direct launch (recommended)”** (_Прямой запуск_). 5. Switch to the **“Strategies”** tab (_Стратегии_). 6. Select **“WARP”** from the list on the left. 7. Select the **“YTDisBystro 3.4 v2 (1)”** strategy. 8. Click **“Select”** (_Выбрать_) and restart the bypass if needed. If this specific strategy doesn’t work for you, try other presets using the **“trial and error”** method. Different ISPs may require different bypass strategies. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 11, 2026, 1:17am UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/9 "2026-01-11T01:17:35Z")
Isn’t that the same thing recommended in those links I gave you? ---
**Author:** ![semyonsurkov](https://avatars.discourse-cdn.com/v4/letter/s/aeb1de/32.png) [@semyonsurkov](https://forums.ankiweb.net/u/semyonsurkov)\ **Post date:** [January 11, 2026, 1:30am UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/10 "2026-01-11T01:30:57Z")
Unfortunately, this method didn’t work for me. I think it might be due to different provider settings, but adding the link to the list didn’t solve the sync issue. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/0/9/09c599e3f2fa1a283fbe50e5ae4c97af55952f66.png) ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 11, 2026, 1:45am UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/11 "2026-01-11T01:45:17Z")
Thanks for the clarification! ---
**Author:** ![tsukiwakirei](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@tsukiwakirei](https://forums.ankiweb.net/u/tsukiwakirei)\ **Post date:** [January 13, 2026, 4:43pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/12 "2026-01-13T16:43:44Z")
Hi! I have the same problem as the original poster, and tried the same fixes. Creating a new account won’t fix it either. I’m also from Argentina. Do you have any suggestions on what to try next? Thanks in advance! ---
**Author:** ![carojuana](https://avatars.discourse-cdn.com/v4/letter/c/47e85d/32.png) [@carojuana](https://forums.ankiweb.net/u/carojuana)\ **Post date:** [January 16, 2026, 3:37am UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/13 "2026-01-16T03:37:34Z")
Across all my devices (mc, ipad and iphone) nothing will sync. I have new decks on my phone that i want to study from my computer but no matter how long i leave them syncing the same message appears: ![Screenshot 2026-01-16 at 12.21.47 AM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/2/3/232109a0c1b0fd9ee91a0ec5e8b0b5b6b2e47e6d.png). during the syncing process nothing will go through so it just looks like this: ![Screenshot 2026-01-16 at 12.21.41 AM](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/1/3/135a11927f081c88797f4a7e63f7733013bfefb1.png) Like another thread on here it started to happen to me on 1/1/2026. I’ve tried using my phone has a hotspot (like instead of using my wifi), redownloaded/ updated anki, restarted all my devices and updated my software but nothing seems to work. I saw the other persons post but they have a timeout problem so i dont think its the same problem im having. I’ll be honest i’m not the best with computers so if anyone knows how to help it would be great if you could put into great detail how to fix it hahahah Help im desperate!!! ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 16, 2026, 7:06am UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/14 "2026-01-16T07:06:25Z")
@tsukiwakirei Have you tried _everything_ I suggested above – [Cannot Sync My AnkiWeb Account (Timeout) - #3 by Danika\_Dakika](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/3) ? @carojuana I moved your post over here, because this sounds like the same issue. If you are also located in Argentina or Russia, please try all of the solutions suggested above. ---
**Author:** ![tsukiwakirei](https://avatars.discourse-cdn.com/v4/letter/t/e79b87/32.png) [@tsukiwakirei](https://forums.ankiweb.net/u/tsukiwakirei)\ **Post date:** [January 17, 2026, 2:10pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/15 "2026-01-17T14:10:53Z")
Thank you for your reply! I got it to work by creating a completely new email and then creating a new anki account with it! It would seem my original account and original email were the problem..? If it’s helpful for debugging internally, here’s more detail on my tests. ### **Traceroute** Seem to be getting responses from the destination server. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/3X/8/1/81fc3a01b0771b4065b88539741892d45f322468.jpeg) ### **Reaching** **sync3 ankiweb** Returns a 404 error ### **Switching accounts** I have 2 emails: A and B. My account was associated with email A and it stopped working. I tried switching that account to email B, but that account still didn’t sync with the server. I created a new account using email A, but it also can’t sync. The only thing that worked was **creating a** **fresh email and creating an anki account with it!** Thank you for your assistance! ---
**Author:** ![juannchas](https://avatars.discourse-cdn.com/v4/letter/j/3bc359/32.png) [@juannchas](https://forums.ankiweb.net/u/juannchas)\ **Post date:** [January 18, 2026, 8:42pm UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/16 "2026-01-18T20:42:05Z")
Ankiweb works fine. I cant sync from my phone (pixel 9a), tablet (samsung s6 lite) or windows computer. In my android devices I have the latest version. In the pc I didnt so I uninstalled anki and tried again with the newest version, disabeling all the addons. The problem is the connection times out. I tried also with different internet networks in all the devices. What can i do? ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [January 19, 2026, 1:31am UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/17 "2026-01-19T01:31:37Z")
See above. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [February 18, 2026, 1:32am UTC](https://forums.ankiweb.net/t/cannot-sync-my-ankiweb-account-timeout/68218/18 "2026-02-18T01:32:15Z")
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