# Can someone help me with this glitch? **URL:** \ **Category:** Help\ **Created:** [September 25, 2025, 4:50pm UTC](https://forums.ankiweb.net/t/can-someone-help-me-with-this-glitch/66659 "2025-09-25T16:50:34Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![leana04](https://avatars.discourse-cdn.com/v4/letter/l/eb8c5e/32.png) [@leana04](https://forums.ankiweb.net/u/leana04)\ **Post date:** [September 25, 2025, 4:50pm UTC](https://forums.ankiweb.net/t/can-someone-help-me-with-this-glitch/66659/1 "2025-09-25T16:50:34Z")
Basically everytime i try to run anki it doesn’t open, then after multiple tries it actually gives me this troubleshoot message about syncing however I am unable to fix this problem as I am not understanding the cause of the issue. please if someone could help me fix anki. thank youuuu Debug info: Traceback (most recent call last): File “C:\Users\User\AppData\Local\AnkiProgramFiles.venv\Lib\site-packages\aqt\main.py”, line 650, in loadCollection self.\_loadCollection() ~~~~~~~~~~~~~~~~~~~~ ^^ File “C:\Users\User\AppData\Local\AnkiProgramFiles.venv\Lib\site-packages\aqt\main.py”, line 686, in \_loadCollection self.col = Collection(cpath, backend=self.backend) ~~~~~~~~~~ ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File “C:\Users\User\AppData\Local\AnkiProgramFiles.venv\Lib\site-packages\anki\collection.py”, line 152, in **init** self.reopen() ~~~~~~~~~~~ ^^ File “C:\Users\User\AppData\Local\AnkiProgramFiles.venv\Lib\site-packages\anki\collection.py”, line 293, in reopen self.\_backend.open\_collection( ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ^ collection\_path=self.path, ^^^^^^^^^^^^^^^^^^^^^^^^^^ media\_folder\_path=media\_dir, ^^^^^^^^^^^^^^^^^^^^^^^^^^^^ media\_db\_path=media\_db, ^^^^^^^^^^^^^^^^^^^^^^^ ) ^ File “C:\Users\User\AppData\Local\AnkiProgramFiles.venv\Lib\site-packages\anki\_backend\_generated.py”, line 143, in open\_collection raw\_bytes = self.\_run\_command(3, 0, message.SerializeToString()) File “C:\Users\User\AppData\Local\AnkiProgramFiles.venv\Lib\site-packages\anki\_backend.py”, line 171, in \_run\_command raise backend\_exception\_to\_pylib(err) anki.errors.DBError: Anki already open, or media currently syncing. ---
**Author:** ![Danika\_Dakika](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/danika_dakika/32/17815_2.png) [@Danika\_Dakika](https://forums.ankiweb.net/u/Danika_Dakika)\ **Post date:** [September 25, 2025, 6:40pm UTC](https://forums.ankiweb.net/t/can-someone-help-me-with-this-glitch/66659/2 "2025-09-25T18:40:58Z")
> [@leana04](#): > > anki.errors.DBError: Anki already open, or media currently syncing. That suggests you’re opening multiple instances of Anki – probably because it’s already trying to run when you try to start it again. So you can see what is hanging it up as it is starting, try running Anki from a command prompt, and show us those results. You should probably restart your computer first – or make sure nothing called Anki, python, or QtWeb… is running already. Instructions: [Startup Issues - Anki Manual](https://docs.ankiweb.net/platform/windows/startup-issues.html?highlight=localappdata#debugging) – but for your version, the command you need to run is `%LocalAppData%\Programs\Anki\anki-console.exe`. You can also try the [Troubleshooting Checklist](https://docs.ankiweb.net/troubleshooting.html) – especially #2 (holding Shift should work even if you’re running it from the command prompt). ---
**Author:** ![leana04](https://avatars.discourse-cdn.com/v4/letter/l/eb8c5e/32.png) [@leana04](https://forums.ankiweb.net/u/leana04)\ **Post date:** [October 16, 2025, 9:42am UTC](https://forums.ankiweb.net/t/can-someone-help-me-with-this-glitch/66659/3 "2025-10-16T09:42:19Z")
Hello, sorry I totally forgot to reply again. Basically, I tried the check database button in tools on desktop. i got this error showing up. I think there is an issue maybe with the add-on causing all my trouble with anki. Basically what happens is that the app takes so much time to open and sometimes doesn’t open at all. Also I am unable to sync my anki desktop with anki web so there is always a loss of progress and i have to keep on using old backups to be able to open anki. Anki 25.09.2 (3890e12c) (ao) Python 3.13.5 Qt 6.9.1 PyQt 6.9.1 Platform: Windows-11-10.0.26100-SP0 Exception in thread Exception in threading.excepthook:Exception ignored in thread started by \\>Exception ignored in sys.unraisablehook===Add-ons (active)=== (add-on provided name [Add-on folder, installed at, version, is config changed]) AnkiHub [‘1322529746’, 2025-09-17T16:29, ‘None’, ‘’] Image Occlusion Enhanced [‘1374772155’, 2022-04-09T10:15, ‘None’, ‘’] Review Heatmap [‘1771074083’, 2022-06-30T04:43, ‘None’, ‘’] ===IDs of active AnkiWeb add-ons=== 1322529746 1374772155 1771074083 ===Add-ons (inactive)=== (add-on provided name [Add-on folder, installed at, version, is config changed]) ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [October 21, 2025, 4:31am UTC](https://forums.ankiweb.net/t/can-someone-help-me-with-this-glitch/66659/4 "2025-10-21T04:31:57Z")
Please restart your computer and then start Anki while holding down the shift key, to disable add-ons. Does the problem go away? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [November 20, 2025, 4:32am UTC](https://forums.ankiweb.net/t/can-someone-help-me-with-this-glitch/66659/5 "2025-11-20T04:32:44Z")
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