# Broken image on web + device **URL:** \ **Category:** Syncing & AnkiWeb\ **Created:** [April 2, 2022, 12:41pm UTC](https://forums.ankiweb.net/t/broken-image-on-web-device/18763 "2022-04-02T12:41:10Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![realcoleworld](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@realcoleworld](https://forums.ankiweb.net/u/realcoleworld)\ **Post date:** [April 2, 2022, 12:41pm UTC](https://forums.ankiweb.net/t/broken-image-on-web-device/18763/1 "2022-04-02T12:41:10Z")
Hi there, I am having some issues with my anki decks uploading content to the web. I am using the “optional reverse” cards and cannot see the image for the answer, all I see is a broken image tab. The images do appear on my desktop but my sync continues to load even though all decks are present on my other devices. ---
**Author:** ![kleinerpirat](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/kleinerpirat/32/19863_2.png) [@kleinerpirat](https://forums.ankiweb.net/u/kleinerpirat)\ **Post date:** [April 2, 2022, 3:04pm UTC](https://forums.ankiweb.net/t/broken-image-on-web-device/18763/2 "2022-04-02T15:04:42Z")
Media is synced asynchronously (you can start reviewing before it has finished), so it is normal for the media sync to take some time if the decks contain a lot of images. If the issue persists, see: [Sounds/images are not appearing on AnkiWeb or the mobile clients - Frequently Asked Questions](https://faqs.ankiweb.net/sounds-or-images-are-not-appearing-on-ankiweb-or-the-mobile-clients.html#soundsimages-are-not-appearing-on-ankiweb-or-the-mobile-clients) ---
**Author:** ![realcoleworld](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@realcoleworld](https://forums.ankiweb.net/u/realcoleworld)\ **Post date:** [April 6, 2022, 12:53pm UTC](https://forums.ankiweb.net/t/broken-image-on-web-device/18763/3 "2022-04-06T12:53:02Z")
I understand that these syncs can happen asynchronously but mine is stuck in a constant state of syncing and never has resolution. I typically sync all my devices every day, multiple times a day so I would think this shouldn’t be an issue. I not have to force download from the web and it is stuck very early on in the syncing process (see picture). ![anki sync](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/c/ca0312f2aa26f8ad0e375852968b44d7ada0ddbc.jpeg) ![anki sync2](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/6/64ea94fc664a636004e0ad78c86fff62c597b08b.jpeg) ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [April 7, 2022, 12:07pm UTC](https://forums.ankiweb.net/t/broken-image-on-web-device/18763/4 "2022-04-07T12:07:10Z")
Depending on the size of your media files and connection speed, it may take more than 15 seconds for the numbers to change. Forcing a one-way sync does not alter the way media is synced, and media syncing is not active while a one way sync is in progress. ---
**Author:** ![realcoleworld](https://avatars.discourse-cdn.com/v4/letter/r/cab0a1/32.png) [@realcoleworld](https://forums.ankiweb.net/u/realcoleworld)\ **Post date:** [April 10, 2022, 5:19pm UTC](https://forums.ankiweb.net/t/broken-image-on-web-device/18763/5 "2022-04-10T17:19:33Z")
Thank you for your help. I am fully aware something can take more than 15 seconds to sync. I do not believe, however, it should take a full night to sync and then abort before completion. The images provided were simply depicting the information that did not change in that time span. ---
**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\ **Post date:** [April 13, 2022, 2:38am UTC](https://forums.ankiweb.net/t/broken-image-on-web-device/18763/6 "2022-04-13T02:38:27Z")
The sync will abort if it encounters a temporary network error - when that happens, if you sync again, it should pick up where it left off. If you attempt to sync again, do you see no changes to the added/removed count even after waiting 15 minutes? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 6:13am UTC](https://forums.ankiweb.net/t/broken-image-on-web-device/18763/7 "2023-05-01T06:13:07Z")