# Audio no longer works **URL:** \ **Category:** Help\ **Created:** [September 13, 2021, 11:30pm UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293 "2021-09-13T23:30:21Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Francis](https://avatars.discourse-cdn.com/v4/letter/f/ac8455/32.png) [@Francis](https://forums.ankiweb.net/u/Francis)\ **Post date:** [September 13, 2021, 11:30pm UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/1 "2021-09-13T23:30:21Z")
Hello everyone, The audio is no longer working. When I press the red button (record sound) an error message appears and the sound does not record. On the other hand all the packages created for 6 years work correctly but if I want to add a new card → same problem ??? I searched for a solution but did not found. ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [September 14, 2021, 12:38am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/2 "2021-09-14T00:38:00Z")
What was the error message? Try the steps in this FAQs page: [Errors when recording - Frequently Asked Questions](https://faqs.ankiweb.net/errors-when-recording.html) ---
**Author:** ![Francis](https://avatars.discourse-cdn.com/v4/letter/f/ac8455/32.png) [@Francis](https://forums.ankiweb.net/u/Francis)\ **Post date:** [September 14, 2021, 4:19am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/3 "2021-09-14T04:19:17Z")
Hello Abdo, A thousand thanks for looking into my problem. When I press the red button: 1- This first message appears : Exception in thread Thread-3: Traceback (most recent call last): File “threading.py”, line 551, in \_\_bootstrap\_inner File “anki\sound.py”, line 255, in run File “thirdparty\pyaudio.py”, line 705, in open File “thirdparty\pyaudio.py”, line 387, in **init** IOError: [Errno Unanticipated host error] -9999 → during this time, the stopwatch behind the error message, counts the seconds. 2- I close the error message 3- I then stop the stopwatch 4- This second message appears : Traceback (most recent call last): File “aqt\editor.py”, line 791, in onRecSound UnicodeEncodeError: ‘ascii’ codec can’t encode character u’\xe8’ in position 5: ordinal not in range(128) → On my card I don’t have audio Best regards Francis ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [September 14, 2021, 10:13am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/4 "2021-09-14T10:13:57Z")
> [@Francis](#): > > IOError: [Errno Unanticipated host error] -9999 This is the same as the error message in the FAQ page I posted, so check your microphone permission: [Disable App Access To Microphone In Windows 10](https://winaero.com/disable-app-access-microphone-windows-10/) ---
**Author:** ![Francis](https://avatars.discourse-cdn.com/v4/letter/f/ac8455/32.png) [@Francis](https://forums.ankiweb.net/u/Francis)\ **Post date:** [September 14, 2021, 1:58pm UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/5 "2021-09-14T13:58:02Z")
Hello abdo, Thanks for your help. Indeed, the authorization for ANKI was deactivated, (we are progressing …) Now when I activate recording (red button) to record a sentence → no error message, the audio is copied to the card at the same time as I hear it BUT when I press " show map »-\> audio does not start or … ??? I do not hear anything ? The microphone is positioned on stereo Mix as I have always done [Capture|236x187](https://forums.ankiweb.net/uploads/short-url/1lpx7U8qzsaMnlYxiDoNSwkjTup.jpeg) ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [September 14, 2021, 3:23pm UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/6 "2021-09-14T15:23:51Z")
> [@Francis](#): > > BUT when I press " show map »-\> audio does not start or … ??? I do not hear anything ? Where is exactly this “show map” button? If you want to hear the recording again in the editor after it had been recorded, you can click the **Cards** button to see a preview of the card and hear the recording. ![image](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/0/066b6e5da651595dabe1587af1bd15a87985f985.png) ---
**Author:** ![Francis](https://avatars.discourse-cdn.com/v4/letter/f/ac8455/32.png) [@Francis](https://forums.ankiweb.net/u/Francis)\ **Post date:** [September 15, 2021, 7:27am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/7 "2021-09-15T07:27:04Z")
![002](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/e/e265cdc9c3d6a16124a89b2cb84715ab45c04085.jpeg) ![003](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/a/aec9b81332f3422813aa2d6c0cd3335ee92124d1.jpeg) ![004](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/e/e48e2609fdf974b771ecf726059c22e073bef45c.jpeg) ![005](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/f/f202e2af45833d8a7ef94bd3561bc5680eda97c1.jpeg) ![006](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/7/7ba0200d6f0d8fd861d45acda6aeb28634a42d8e.jpeg) Hello Abdo, Thanks for your help. Apparently we don’t have the same ANKI setup but I think overall, with a few exceptions, the app works more or less the same. Attached some photos to clarify my explanations Kind regards Francis ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [September 15, 2021, 7:42am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/8 "2021-09-15T07:42:26Z")
Not sure what’s causing the problem exactly, but I recommend first trying updating to the latest version. You appear to be using Anki 2.0 which is [no longer supported](https://faqs.ankiweb.net/anki-2.0-support-has-ended.html). Recent versions have audio improvements that could fix your problem. ---
**Author:** ![Francis](https://avatars.discourse-cdn.com/v4/letter/f/ac8455/32.png) [@Francis](https://forums.ankiweb.net/u/Francis)\ **Post date:** [September 16, 2021, 7:23am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/9 "2021-09-16T07:23:25Z")
Hello Abdo, One last small clarification before moving on to the new version because I would really like to understand and finalize this discussion. I exported the last package built on anki, which causes me audio problem, to my old MSI Windows7. Apparently I have the same 2 versions of Anki (?) On MSI (10 years) and Lenovo Windows 10 (6 months) → see attached files I was able to record the audios on MSI then I exported this package again to Lenovo where I hear the audios as before but I still cannot build a card where I would hear the recording with Lenovo. In Anki’s compatibilities on my 2 PCs, I don’t see Windows 10! As you said this version would be obsolete or incompatible (suddenly? That’s what I’m having trouble with) In any case, many thanks for your precious help Francis ![Comparaison](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/1/1dc3992f6744bcbac3595cd9832ae90a62ab8b6c.jpeg) ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [September 16, 2021, 11:05am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/10 "2021-09-16T11:05:30Z")
I don’t think changing the compatibility setting will help. Most features in Anki 2.0 should continue to work for now (except syncing, which broke a while ago). Do you have problems hearing recordings recorded in your Lenovo? Try using the **Record audio** function in the editor and see if that works. Maybe the problem is with audios coming from your MSI. ---
**Author:** ![Francis](https://avatars.discourse-cdn.com/v4/letter/f/ac8455/32.png) [@Francis](https://forums.ankiweb.net/u/Francis)\ **Post date:** [September 17, 2021, 2:22pm UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/11 "2021-09-17T14:22:40Z")
Hello, I uninstalled ANKI 2.0 and replaced with 2.1.47 - Audio is recorded as before on the new card - Microphone authorization is enabled for Anki - PC recording is on stereo mix (-\> I use an application to create the audio) -All packages created since 2014 are working correctly BUT for new cards → NO SOUND I don’t know where to look anymore! If this was the PC to blame, I don’t think I would hear anything from any of the cards, right? Thanks for your help ![Sans titre 2](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/d/d552592b5e7dc93e4d3cae70b359b43d3e507387.jpeg) ![état du micro](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/c/c88823174e052166471c64264ec4ca5d48519199.jpeg) ---
**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/abdo/32/654_2.png) [@abdo](https://forums.ankiweb.net/u/abdo)\ **Post date:** [September 18, 2021, 2:07am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/12 "2021-09-18T02:07:37Z")
Hmm, does recording in other apps (e.g. Voice Recorder on Windows 10) work? ---
**Author:** ![Francis](https://avatars.discourse-cdn.com/v4/letter/f/ac8455/32.png) [@Francis](https://forums.ankiweb.net/u/Francis)\ **Post date:** [September 18, 2021, 6:51am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/13 "2021-09-18T06:51:08Z")
Hello Abdo, I was really starting to despair but your last intervention showed me the way ; by doing the tests you recommended and as is often the case, it was stupid! We always say that when we have found it !!! Thank you very much, have a good WE Francis ![problem fixed](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/d/d3ef44bc419c308f8e89063e7bec55f5c37f40af.gif) ![problem fixed](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/e/e3a44168deada721ad68bb33e9587d238515e862.jpeg) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\ **Post date:** [May 1, 2023, 4:50am UTC](https://forums.ankiweb.net/t/audio-no-longer-works/13293/14 "2023-05-01T04:50:34Z")