# Audio fails to play back on mobile phone browser

**URL:** <https://forums.ankiweb.net/t/audio-fails-to-play-back-on-mobile-phone-browser/3913>\
**Category:** Syncing & AnkiWeb\
**Created:** [October 2, 2020, 4:40pm UTC](https://forums.ankiweb.net/t/audio-fails-to-play-back-on-mobile-phone-browser/3913 "2020-10-02T16:40:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![allenkeys](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@allenkeys](https://forums.ankiweb.net/u/allenkeys)\
**Post date:** [October 2, 2020, 4:40pm UTC](https://forums.ankiweb.net/t/audio-fails-to-play-back-on-mobile-phone-browser/3913/1 "2020-10-02T16:40:57Z")

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Hi all,

I have recently run into some audio playback problem. All audios can only play once when I use AnkiWeb via mobile phone. I have an iPhone 8, and the problem occurs in both Safari and Chrome. Audios work fine in my desktop app and via desktop AnkiWeb.

The first time I hit the play button, it works fine. After the audio has played, the play button returns to the triangle shape, followed by a “live broadcast” message, as shown:

 ![IMG_3097](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/1/1e7345f40081d4614fc50852c68e17bfba8a3ef8.png)

But when I click on the play button again, the screen becomes:

 ![IMG_3098](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/6/64823d5699856f03717af55be5a4ee1d7edb6ab9.png)  
And audio doesn’t play again.

The audio had been working fine until a few weeks ago. It also had a different display before:

 ![IMG_2647](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/2X/c/c26d2d4d48a8a3830a04c7989a28bd67201febc4.png)

Please help me.

Thanks a lot!  
Jingling

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**Author:** ![dae](https://sea2.discourse-cdn.com/flex002/user_avatar/forums.ankiweb.net/dae/32/65_2.png) [@dae](https://forums.ankiweb.net/u/dae)\
**Post date:** [October 3, 2020, 1:19am UTC](https://forums.ankiweb.net/t/audio-fails-to-play-back-on-mobile-phone-browser/3913/2 "2020-10-03T01:19:59Z")

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The playing code had to be updated because the old code stopped working on iOS 14. I’m afraid it will likely be a while before I have any more time to spend on it.

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/anki2/original/1X/8f1279ababc5879d54e4838989f606cfe55af8c7.jpeg) [@system](https://forums.ankiweb.net/u/system)\
**Post date:** [May 1, 2023, 6:20am UTC](https://forums.ankiweb.net/t/audio-fails-to-play-back-on-mobile-phone-browser/3913/3 "2023-05-01T06:20:15Z")

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